MALVIKA SAXENA
IT Project Manager
New Delhi,Delhi
Summary
Effective Project Manager with [Number] years of experience in Project Management, Customer Service and Service operations with a good track record of managing complex functional projects in various environments. Skilled at collaborating with various departments and working closely with coworkers for effective management. Able to merge customer and user need with business requirements, budgetary restrictions and logistical considerations to meet project deliverables and inventory management with training in JIRA, MS Projects & Trello.
Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective at juggling multiple projects at once.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Project Manager
Yupple Technologies Pvt. Ltd
New Delhi, Delhi
04.2017 - 12.2020
- Responsible for project planning, maintaining resources and project track-sheets, sharing project progress with the client on a regular basis.
- Responsible for defining project scope, goals and deliverables for the team as per the agreed project budget.
- Milestone management & Tracking of mandatory, critical and strategic project activities within the platform to ensure cost and time effectiveness.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Managing day-to-day operational aspects of the project and holding weekly progress meetings with the client and team.
- Single point of contact for all communications between the client and company.
- Managing business analysis activities and in-line resources with the project schedule.
- Responsible for the complete project delivery for all the phases and deployment on the live server.
- Development of various business proposals, including the costing, timeline and the complete feature list as per thorough discussion with the client and team Create schedule and project timeline.
- Support and guide team on all the technical glitches and concerns towards their resolution.
- Support business development team for tendering, leading for technical discussions with clients while deriving client needs to formalize business proposals.
- Lead quality assurance on project deliverables.
- Regular communication with stakeholders for reports on progress along with solutions for the raised issues.
- Implement and manage change when necessary to meet project outputs.
- GAP Analysis, SWOT Analysis and Evaluation of Project Development Process.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Assistant Manager: Projects
RnF Technologies
Noida, UP
04.2016 - 12.2016
- Responsible for end to end delivery of the projects, managing the complete workflow of various campaigns while keeping check on their marketing plans.
- Responsible for the overall direction, coordination, development and evaluation of web application(s) and SEO campaign(s).
- Understanding the client needs and using the best of the SEO knowledge and research work to identify the marketing goals and strategy that best suits the client.
- Creation of proposals, presentations and periodic reporting of tasks and documents to the clients.
- Evaluation and redirecting the team efforts as per the client requirements.
- Works closely with the team to ensure that all client(s) deliverable are met and expectations are exceeded.
- Continuously and actively monitoring and enhancing the processes to meet the market trends and client expectations.
- Works with management to ensure all client contracts are in place and that pricing is captured correctly.
- Development and presentation of various reports on project progress: Keywords recommendations report, on-page recommendations, monthly progress report etc.
- Managing various projects & clients from different geographical locations like, US, UK, Canada, Europe, etc.
- Working knowledge of following tools such as PipeDrive, Jira, Trello, Google Analytic and Webmasters tool.
- Client retention, monthly payments, reports submissions, client calls being the major part of the job responsibilities.
- Handling additional responsibility of Greeting (like: sending Flowers, Gifts & Cards) for the various occasions such as: Work Anniversaries, Marriage Anniversaries, Birthdays, etc.
- Of the complete clientele.
- Boosted company revenue by more than 13 to 15% by retaining the existing Clients & finding new sales scope to provide additional services within existing inventory.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Define clear targets and objectives and communicated them to other team members.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Project Manager
Aptara Corp. Pvt. Ltd – Noida
Noida, UP
03.2015 - 11.2015
- Managed multiple (simple to complex) projects with different type of project life-cycles simultaneously.
- Managed and Integrated process life-cycle with process groups like initiation, planning, execution, monitoring & control and closure of Projects.
- Prepared project charters and organizing Launch calls to discuss Scope baseline, SOW, SLA, MSA, Samples etc.
- Performed integrated change control.
- Maintained risks and issues register; produce weekly report for stakeholders, report on progress to senior management, requests for change at regular steering groups to identify potential problems and proactively identifying solutions to address them in advance.
- Involved in Planning and scheduling of the project and after discussion and approval from client assignment of project work to team members.
- Monitoring team performance and conduct performance review.
- Review all project documentation including business requirements, test plans and technical specifications and discuss the same with Stakeholders, Clients and production team (as and when required).
- Providing strategic direction during the implementation stages, conducting Post Implementation monitoring & control and reviewing it.
- Escalating promptly any issues that may impact operations.
- Managing client expectations by ensuring the delivery of the highest quality service within the SLA.
- Handling team of PMOs, productions and technical members.
- Monitoring staff & team performance to scale up productivity, motivating them as and when required.
- Demonstrated ability to work with and support cross-functional project teams.
- Internal and External Stakeholder & Vendor Management.
- Developed and initiated projects, including managing costs, schedule and performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Project Delivery Manager & Internet Marketing Head
v2Web Hosting Pvt Ltd.
Noida, UP
01.2013 - 03.2015
- Responsible for the project management through the entire project lifecycle, including project proposals, initiation, delivery, business liaison, project progress review, close out, and handover.
- Setting budgets and agreeing project time scales and deadlines with clients.
- Managing the day-to-day operational aspects of the project and holding weekly progress meetings.
- Single point of contact for all communications between the customers and company.
- Managing staff to ensure that all milestones are achieved within the agreed time-frames.
- Ensuring that effective quality control processes are in place to monitor deliverable produced.
- Management of multiple external vendors, including both onshore and offshore.
- Responsible for identifying, analyzing, measuring and managing project risks.
- Keeping accurate administrative records of expenditure, costing and billing.
- Assisting the technical team in their design and development tasks.
- Ability to understand the client's market sector and therefore provide them with independent professional advice and guidance.
- Able to sell the benefits of projects to their target audiences.
- Worked on Project Management tools as: Basecamp, Jira, WMS (Workflow Management System: in-house tool.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
Software Engineer
Synergy i-Design Pvt. Ltd
Lucknow, UP
07.2009 - 06.2011
- Develops information systems by designing, developing, and installing software solutions.
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
- Investigates problem areas.
- Follows the software development lifecycle.
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Prepares and installs solutions by determining and designing system specifications, standards, and programming.
- Improves operations by conducting systems analysis and recommending changes in policies and procedures.
- Obtains and licenses software by obtaining required information from vendors, recommending purchases, and testing and approving products.
- Protects operations by keeping information confidential.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Accomplishes engineering and organization mission by completing related results as needed.
Education
B.Tech. - Electronics & Communication
Pranveer Singh Institute Of Technology
Kanpur, UP 08.2005 - 07.2009
EMDP - Project Management For Senior Professionals
XLRI, VIL
Jamshedpur 07.2020 - 02.2021
Skills
Team building and mentoringProject lifecycle managementProject planning and organizing
Analytical Thinking & Strategical Planning
Project Proposal/ SOW/Reports & other documents creation
Quality Control & Assurance
Change/Inventory/Request Management
Client Retention
Project Budgeting & Cost Control
New Product Introduction Strategies
Vendor & Team Management
Accomplishments
- PRINCE 2 certified Project Manager with almost four years of experience in Project management.
- Employee of the process for 2 months at RnF Technologies and was the SPOC for project management team.
- Certificate of participation at IGNITIA'08, PSIT in the technical fest on working model competition.
- Bachelors of Engineering: Electronics & Communication June, 2009Pranveer Singh Institute of Technology – Kanpur, UP.
- 63% aggregate.
- ASP.net & Embedded System: Summer InternshipCertified Prince 2 Project ManagerCertified Scrum Master.
Affiliations
PERSONAL DETAILS
Timeline
EMDP - Project Management For Senior Professionals
XLRI, VIL
07.2020 - 02.2021
Project Manager
Yupple Technologies Pvt. Ltd
04.2017 - 12.2020
Assistant Manager: Projects
RnF Technologies
04.2016 - 12.2016
Project Manager
Aptara Corp. Pvt. Ltd – Noida
03.2015 - 11.2015
Project Delivery Manager & Internet Marketing Head
v2Web Hosting Pvt Ltd.
01.2013 - 03.2015
Software Engineer
Synergy i-Design Pvt. Ltd
07.2009 - 06.2011
B.Tech. - Electronics & Communication
Pranveer Singh Institute Of Technology
08.2005 - 07.2009