MAMATA SHETTY
1502, Nirmal Lifestyle Complex, LBS Road, Mulund West Pin No. 400080
Summary
Dynamic and results-driven Assistant General Manager (AGM) – Sales with over three and a half years of progressive experience in the real estate sector. Known for consistently exceeding sales targets and leading high-performing sales teams. A dynamic and dedicated professional with over 11 years’ experience in the airline industry. Passionate about being part of a successful and productive team, capable of providing excellent quality customer service and leadership skills to achieve the highest quality of work ethic that would benefit the growth of the organization and oneself. Looking for a new challenge within a similar, customer-oriented environment in return for a better opportunity for professional and personal development.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
LODHA GROUP
Mumbai
04.2024 - Current
- Recognized as TOP Performer in inaugural year at Lodha Group, delivering remarkable results.
- Advanced to Assistant General Manager level within two years based on performance excellence.
- Successfully closed high-value real estate deals with high-net-worth individuals (HNWIs), corporations, and premium clients, contributing significantly to revenue growth.
- Led and managed a sales team of two executives, with a strong focus on performance tracking, skill development, and strategic sales execution.
- Mentored and groomed junior team members through structured training, live deal exposure, and performance reviews, resulting in improved team productivity and morale.
- Designed and implemented sales strategies aligned with business goals, resulting in consistent achievement, and overachievement of sales targets.
- Collaborated with marketing and CRM teams to create targeted campaigns for HNI segments, improving lead quality, and conversion rate.
- Built strong relationships with channel partners and brokers to support large-ticket transactions, and maintain a robust sales pipeline.
Sales Manager
LODHA GROUP
Mumbai
03.2022 - 03.2024
- Proficient in managing all aspects of the job role, which includes site walk-throughs, driving a high conversion rate of revisits, effectively closing deals, overseeing collection management, and fostering repeated business through existing booked clients.
- Cultivated a strong relationship with clients and channel partners, fostering trust and collaboration to accelerate deal closure.
- Demonstrated an exceptional ability to drive substantial revenue growth, surpassing a cumulative total of 240 CR
- Selling luxury apartments to clients with a ticket size ranging from 3.5 CR to 7 CR.
CABIN SERVICE DIRECTOR
QATAR AIRWAYS
Doha
09.2016 - 04.2021
- Provided support, facilitation and management by conducting briefings, supervising staff and allocating duties and responsibilities to achieve high standards and continuous improvements in the levels of Customer satisfaction
- Assured on time departure performance by liaising and cooperating with airport ground staff
- Ensured individual behavior is maintained within socially acceptable limits and take corrective action where necessary to preserve company image
- Demonstrated Leadership skills like coaching, motivating and counseling cabin crew as well as recognizing quality performers
- Empowered the team to satisfy guests and resolve problems
- Maintained knowledge of current safety, security and cabin services requirements and having complete product knowledge.
SENIOR CABIN CREW
CABIN CREW
Doha
03.2013 - 08.2016
- Premium Cabin-(Business & First Class) Responsibilities
- Represented and promoted the airline and its products in a positive and professional manner to build loyalty both internally and externally
- Optimum use of equipment and supplies appropriately and follow up report instances of misuse, damage and waste, including ideas of improvement
- Generating growth in revenue by participating and actively promote the In-flight Duty Free products and recruiting potential frequent flyers to join the airline membership programme
- Marketing of company products and managing monetary transactions thus contributing to the business of the company
- Ensuring that all safety standards set by the regulatory authority are adhered to by crew and passengers respectively.
CABIN ATTENDANT, QATAR AIRWAYS
Doha
05.2012 - 02.2013
- Provided a consistent and outstanding customer service to all the customers in order to increase their loyalty and establish the reputation and the image of the cabin crew as a distinct competitive advantage for the airline
- Ensured the food hygiene and health and safety regulations are adhered to at all times
- Ensured cleanliness and proper grooming of the cabin prior to customer boarding.
CABIN ATTENDANT, InterGlobe Enterprise Ltd - INDIGO Airline
Mumbai
01.2010 - 12.2011
- Followed company regulations and rules promoting safe environment for both travelers and employees
- Provided world class service according to the company standards
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Offered answers to passengers' questions and resolved issues that arose during flights.
CUSTOMER SERVICE AGENT
InterGlobe Enterprise Ltd, Indigo Airline
Mumbai
10.2009 - 12.2009
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Handled queries regarding reservations and ticket bookings
- Assisted passengers with Check-In formalities
- Coordinated with different departments for an on-time departure.
Education
Diploma - Aviation And Travel Management
Avalon Academy
01.2009
Bachelor - Commerce
V. K. Krishna Menon College, Mumbai University
01.2008
Skills
- Courteous demeanor
- Adaptive team player
- Negotiations Expert and Strong Deal Closer
- High-energy attitude
- Relationship Building
- Profit and Revenue-Generating Strategies
- Microsoft Office expertise
- Flexible Work Attitude
- Communication Skills
- Willingness to Learn/Develop Skills
Accomplishments
- Awarded as "Top Performer" at Lodha group featuring Managers crossing 100cr mark across projects.
- Received appreciation letter by Qatar Airways on several occasions for the exceptional service provided to its customers
- Awarded with certificates for excellent services extended to the customers of IndiGo Airlines
- Awarded with the certificate of Grooming Star for displaying exemplary grooming standards at IndiGo
- Finalist of National Aviation contest “Rise Up” , organized in association with Avalon Academy and broadcasted on Zoom TV
- Part of the airline that won the awards-Qatar Airways- 'worlds best airline' five times in the year 2011, 2012, 2015, 2017 and 2019.
Languages
- Hindi, English, Tulu, Marathi.
Timeline
Assistant General Manager
LODHA GROUP
04.2024 - Current
Sales Manager
LODHA GROUP
03.2022 - 03.2024
CABIN SERVICE DIRECTOR
QATAR AIRWAYS
09.2016 - 04.2021
SENIOR CABIN CREW
CABIN CREW
03.2013 - 08.2016
CABIN ATTENDANT, QATAR AIRWAYS
05.2012 - 02.2013
CABIN ATTENDANT, InterGlobe Enterprise Ltd - INDIGO Airline
01.2010 - 12.2011
CUSTOMER SERVICE AGENT
InterGlobe Enterprise Ltd, Indigo Airline
10.2009 - 12.2009
Diploma - Aviation And Travel Management
Avalon Academy
Bachelor - Commerce
V. K. Krishna Menon College, Mumbai University
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