MAMATA S PAGAD
BANGALORE
Summary
- Passionate about the aviation industry and customer service, I initially started my career as a Cargo Officer at IndiGo to gain industry experience. However, my ultimate goal has always been to work onboard as a Cabin Crew member. With a strong understanding of airline operations and a commitment to delivering excellent passenger experiences, I am eager to transition into a Cabin Crew role where I can contribute my skills and enthusiasm.
- Dynamic Cargo Officer at INDIGO with a proven track record in crisis management and team coordination. ensuring timely deliveries and exceptional customer service. Skilled in maintaining accurate inventory records and adept at multitasking in high-pressure environments, contributing to enhanced operational efficiency.
Overview
1
1
Certification
Work History
Cargo Officer
INDIGO
BANGALORE
12.2024 - Current
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Conducted inventories and updated database to reflect accurate cargo information.
- Maintained records of all shipped goods, including weight, volume, cost, delivery date and time.
- Supervised a team of cargo handlers during peak hours of operation.
- Coordinated with warehouse personnel regarding cargo loading and unloading operations.
- Completed day-to-day duties accurately and efficiently.
- Provided customer service by answering inquiries about shipment status and arrival times.
Education
Some College (No Degree) - Aviation
SKY BIRD AVATION
KARNATAKA,BENGALARU10-2024
Bachelor - Tourism
IGNOU UNIVERSITY
NEW DELHI06-2024
Diploma - Computer Science
GOVT POLYTECHNIC FOR WOMAN
KARNATAKA,HUBBALI06-2019
Skills
- Hospitality and Customer Engagement – Ensuring a positive and comfortable experience for passengers
- Crisis Management & Emergency Response – Ability to stay calm and act quickly in emergency situations
- Cultural Awareness & Sensitivity – Understanding and respecting diverse cultures and passengers’ needs
- Conflict Resolution & Problem-Solving – Handling difficult passengers and resolving in-flight issues
- Multitasking & Time Management – Managing multiple responsibilities efficiently in a fast-paced environment
- Grooming & Professional Appearance – Maintaining a presentable and polished look per airline standards
- Sales & Promotional Skills – Selling in-flight products, food
- Team Coordination & Collaboration – Working with fellow crew members to ensure smooth operations
Certification
- International Diploma in Airport Ground Handling
- Certificate Course in Surfing
- Certificate Course in Makeup and Hair
Hobbies and Interests
- Makeup
- Travelling
- Surfing
Languages
English
First Language
English
Proficient (C2)
C2
KANNADA
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner (A1)
A1
Timeline
Cargo Officer
INDIGO
12.2024 - Current
Some College (No Degree) - Aviation
SKY BIRD AVATION
Bachelor - Tourism
IGNOU UNIVERSITY
Diploma - Computer Science
GOVT POLYTECHNIC FOR WOMAN
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