Mamata Surve

- Managed team of 40+ Employees located in multiple locations in and outside India

- Service Manager for Application Support and Maintenance (L1.5 & L2) for all SAP modules which also includes SAP security and SAP monitoring

• Monthly SLA performance reporting and service review with client managers
• Enforced use of Infosys IP tool PMA (Problem Management Analysis) to improve problem Identification and prioritization which helped reducing repetitive tickets
• Supervision of PMO team for administrative tasks like monthly invoicing, budgeting, and resourcing

- Implemented KANBAN for the AMS which helped reducing high number of aging tickets

- Worked as Release Manager for one year where the major responsibilities were –

• Interacting with a project and functional teams to determine release requirements, managing risks and resolving conflicts and issues
• Provide direction for developing project release plans specifying goals, strategy, staffing, scheduling, identification of risks
• Ensure successful implementation of all release components to meet company commitments
• Maintaining Traceability Matrix for Change Requests
• Works across IT organization to improve and enforce development, testing, release, and documentation standards

- Apart from AMS and Release Manager responsibility, have also managed multiple projects as SAP Project Manager

• DNS Catching: HTTP to HTTPs migration of applications (#50+) across different teams like Basis, VPN, SAP PI & technical team
• SAP and Appian integration: Three teams SAP, MuleSoft and Appian working for order management integration from Appian to SAP application. Role here was to facilitate project coordination across all the teams
• Currently supporting rollout of invoicing solution for multiple countries (7 countries live from EMEA so far). Role here is to facilitate business team and vendor with right planning and project management tasks. Also resource management on Infosys side

- Working as a Compliance Manager and Quality Anchor for the account
- Assistance in large AMS deals for Incident analysis, staffing and response preparation.

Offshore Lead (SRM AMS) - Sep 2011 to May 2015
Worked as Team lead of 3 SRM and 2 ABAP Consultants executed projects as:

• SRM Upgrade from SRM 5.0 to SRM 7.02.
• End to End Optimization (Enhancements) Multiple Important Enhancement packaged.
• Implemented MDM Catalogs with Multilingual search for China.

Business Analyst for an APAC BI Integration

• Worked as Business Analyst for BI integration project. Role was of Business Analyst for Procurement. Requirement gathering to testing for reporting for Asia Pacific region.
• Also implemented new requirements with existing reports of North America wherein was responsible for identifying gaps and co-ordinate with SAP BI consultant to build new reports

Colgate Palmolive is leading manufacturer of Oral care, personal care, home care and pet nutrition products. Global Shared Services Organization (GSSO) at Colgate provides support to SAP ERP 6.0; SAP NetWeaver BW 7.0; SAP SRM; SAP APO; SAP BusinessObjects solutions.

Effectively managed following responsibilities as Senior Business Analyst.

• SRM-MDM Catalog 3.0 set-up and migration from CCM 2.0 catalog solution.
• Upgrade of SRM5.0 system to SRM7.0
• Roll out of SAP SRM solution to new regions wherein involved in
• Process alignment as per global template
• Collecting design inputs as per signed-off processes
• Configuration for new functions into live system
• Data migration to SAP instance
• Test planning and Execution
• Planning and conducting end user training
• Day-to-day support of second level issues in production system

Kraft Foods International SAP Competency Centre supports the need of Manufacturing and Business Units throughout 20 countries in the European Union and Middle East.

• Being part of central team based in London, I was responsible for 2nd level support of the global SRM5.0 system.
• Involved in upgrade project for KRAFT SRM3.0 system to SRM5.0.
• Conducted roll-outs of SRM for regional KRAFT companies in Dubai and Switzerland.
• Successfully resolved high number of workflow issues and was made one point of contact for any SRM workflow issues in KRAFT system Non-SAP Experience.

• Responsible for development of “Financial Accounting System".

• Responsible for development of Project "Trading Station and IML Server".

• Responsible for Material Management and Material planning activities in this TV manufacturing factory.

• Responsible for design and testing of the Video Security System.