Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
Accomplishments
Languages
Software
Work Preference
Generic
Mamata Bishoye

Mamata Bishoye

Salesforce Administrator
Hyderabad

Summary

Seasoned Salesforce Administrator and Business Associates having with 3+ years of experience in Salesforce administration and 5+ years in Business process handling service. Proficient in system configuration, data management, and user support, with a strong emphasis on enhancing customer satisfaction and operational efficiency and highly skilled at troubleshooting, communication , collaboration and client handling.

Overview

7
7
years of professional experience
1
1
Certificate
5
5
Languages

Work History

Software Engineer

Cloudtaru Infotech private limited
Hyderabad, Telangana
6 2021 - Nov.2023
  • As a Salesforce Admin, I have Managed more than 5 Salesforce instances, including more than 10k user management, profiles, roles, and permission sets.
  • Created data models and database designs to deliver on project requirements and performance objectives.
  • Customized Salesforce objects, fields, page layouts, and record types based on user requirements.
  • Implemented automation solutions using Process Builder, Workflows, and Approval Processes to streamline operations and increase efficiency.
  • Generated and maintained Salesforce reports and dashboards to provide actionable insights for management decision-making.
  • Conducted data imports, exports, and data cleaning activities to ensure data accuracy and integrity within Salesforce.
  • Designed and developed Salesforce solutions using Automated Process to meet business requirements.
  • Conducted unit testing and debugging to maintain high-quality standards and ensure reliable Salesforce configurations.
  • Created technical documentation and provided user training to Supervisors and Agents to facilitate effective adoption and utilization of Salesforce solutions.
  • Collaborated with cross-functional teams including business analysts and QA testers to gather requirements and deliver solutions on time and within budget.
  • Successfully reduced data entry errors by 70% through the implementation of validation rules and automated processes.

Customer Service Officer

ICICI Bank Limited
Hyderabad, Telangana
Jun.2016 - Dec.2018
  • As a Business Associated, I have managed and responded to customer inquiries, issues, and complaints via email promptly and professionally.
  • Investigated and resolved customer issues related to products, services, account inquiries, customer disputes and fraudulent transactions in accordance with regulatory guidelines and company policies.
  • Maintained accurate and detailed records of customer interactions and transactions using CRM systems or databases.
  • Worked closely with other departments to escalate complex issues and ensure timely resolution for customers.
  • Contributed to process improvements and efficiency enhancements within the dispute resolution department.
  • Provided training and support to colleagues on dispute handling procedures and best practices.

Junior Web Developer

NG9 Communications PVT LTD
Hyderabad, Telangana
Mar.2014 - Apr.2016
  • As a Web Developer, I have provided front-end development support, creating visually
    appealing designs that aligned with brand standards.
  • Streamlined website performance by optimizing images and implementing efficient code techniques
  • Improved user engagement with interactive web elements using JavaScript and jQuery
  • Spearheaded website redesign projects that resulted in increased traffic, conversion rates, and overall client satisfaction levels

Education

Bachelor of Technology - Applied Electronics And Instrumentation

Gandhi Institute of Engineering and Technology

Skills

Process Automation Salesforce Security Management Custom Reporting Data Migration User Administration Lightning Experience Service Cloud Management Salesforce Configuration Apex Programming and SOQL

Timeline

Customer Service Officer

ICICI Bank Limited
Jun.2016 - Dec.2018

Junior Web Developer

NG9 Communications PVT LTD
Mar.2014 - Apr.2016

Bachelor of Technology - Applied Electronics And Instrumentation

Gandhi Institute of Engineering and Technology

Software Engineer

Cloudtaru Infotech private limited
6 2021 - Nov.2023

Certification

Salesforce Certified Platform Developer1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Won many Bravos in CloudTaru for creating a secure salesforce
    organization for multiple Financial organizations.
  • Won Multiple Star Awards in ICICI Bank for solving Buisness queries and maintaining good relation with Clients

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Software

Visual Studio

Data Loader

Workbench

Ant

Git Hub

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Work-life balanceCompany Culture

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Mamata BishoyeSalesforce Administrator