MAMATAJ GUTTAL

• Interacted with patients through calls to generate feedback, understand experience to match with service promise
• Conducted market research and analysis to identify potential business opportunities
• Coordinated cross-functional teams to deliver high quality research results within tight timelines
• Ensured timely resolution of patient queries
• Conducted __ online in-depth interviews with patients to understand their experience and suggest new offerings to leadership

Rewards & Achievements :

• Best performer - December 2022
• Good caller of the month – Feb’24
• Good caller of the month – May’24

• Convincing potential clients to transfer their existing gold loan from other company to ours.
• Explaining the customers about the company benefits/offers and negotiating with them
• Training the new joiners about their job role and responsibilities and assisting them in their callings
• Taking more than 350+ calls in a day and booking high no of appointments and conversions

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• Receiving inbound calls from the customers and understanding their requirements
• Coordinating with concerned departments to resolve escalations
• Meeting the targeted calls on the daily basis and completing the given tasks on time