Kalpana Sai P
Nellore
Summary
Looking for opportunities to incorporate my skills and training to help the company grow. I am looking forward to roles that will help me realize my potential by exploring the various aspects of this field.
Logical Customer Support Officer bringing 2 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
2025
2025
years of professional experience
Work History
Customer Support Officer
Customer Support
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced average response times significantly by optimizing internal workflows and prioritizing urgent cases accordingly.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Maintained comprehensive knowledge of product offerings, enabling effective troubleshooting and problem-solving capabilities.
- Listened to customers' questions and concerns to provide answers or responses.
KPO Process Associate
Virtusa
09.2023 - 05.2024
- Review Videos and images provided by the platform and conduct annual investigation and tag appropriate policy
- Dealing with multiple countries content videos or images
- Maintaining AHT and accuracy of cases responsible for protecting the integrity of Client's ad network by investigating questionable business practices and misuse of the ads products
- We review their Videos and take our final decision post through review by keeping few norms as a criteria
- A deeper level analysis is done on understanding the real motto of Uploader in a particular content
- Analyzed data trends to recommend data-driven decisions that led to enhanced performance metrics
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer
- Frequently inspected production area to verify proper equipment operation
- Gathered, organized and input information into digital database
Education
Bachelor of Science - Computer Science
Sasikanth Reddy Degree College
Nellore, AP01.2021
Intermediate - MPC
Intermediate
Nellore, AP01.2018
10th -
Nehru Niketan English Medium High School
Nellore, AP01.2016
Skills
- Enthusiastic to learn new concepts
- Implementation techniques
- Positive thinking
- Task prioritization
- Customer inquiry management (CIM)
- Complaint resolution
- Problem-solving skills
- Customer relationship management
Languages
Telugu
Hindi
English
Tamil
Technical Profile
- C
- C++
- JAVA Basics
- SQL
- WINDOWS
- XP
- HTML
- XML
- JAVA
- MS Office
Hobbies and Interests
- Cooking and Baking
- Gardening and Travelling
- Social Media Browsing
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge.
Personal Information
- Age: 23
- Father's Name: P V Ramanaiah
- Date of Birth: 06/18/00
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
KPO Process Associate
Virtusa
09.2023 - 05.2024
Intermediate - MPC
Intermediate
10th -
Nehru Niketan English Medium High School
Customer Support Officer
Customer Support
Bachelor of Science - Computer Science
Sasikanth Reddy Degree College
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