Mamatha D
Bangalore,KA
Summary
I am a highly orgnised and enthusiatic professional who relishes new challenges and opportunities with determination, focus and attention to detail. I enjoyed working as a part of a team as well as using my own initiative and particularly enjoy advancing the knowledge of my team members to empower them.
Overview
16
16
years of professional experience
Work History
- 16 years of corporate Business operation Analysis experience; Background includes expertise and specialties on the following areas: Streamline Sales support. Creating SFDC records, License file & More Support RFP & RFI Working on a Roadmap
- Working as Business analyst ensuring the data is correct that I publish the higher management.
- Salesforce and CPQ expertise: Strong understanding of Salesforce CRM and CPQ functionalities, with clear knowledge of platform capabilities and limitations, enabling the design of scalable solutions while ensuring alignment with business requirements.
- Managed end-to-end order lifecycle, from entry to delivery, ensuring accuracy, timely fulfillment, and seamless coordination across different Teams.
- Working on the CRM is all the opportunities are updated.
- Created and reviewed order reports to find issues and suggest improvements to senior leaders.
- Deliver customer projects as per the project Scope of Work (SOW)
- Working on Purchases Orders was the main thing n Order Managament.
- Good knowledge about the customer requirements and meeting the Project deadlines even before the timelines.
- Good experience in deal Management, customer experience, order management,Business Analyst.
- Exposure in working with multiple business location partners like APAC, EMEA and US.
- Driving and implementing projects.
- Proven experience with application of database management and spreadsheets.
- I hold very good knowledge about Order management,PO Creation, Quote Creation, Install base and Sales Support.
- Install Base and Product knowledge was Key in my previous organization so am very well versed with it.
Operation Deal Manager
Microsoft Ind Pvt Ltd
08.2023 - Current
- Present Managed end-to-end order lifecycle, from entry to delivery, ensuring accuracy, timely fulfillment, and seamless coordination across different Teams.
- Acted as a primary point of contact for key customers resolving order-related issues, handling escalations, and maintaining high service standards.
- Created and reviewed order reports to find issues and suggest improvements to senior leaders.
- Played a key role in a high-visibility revenue project, leveraging strong analytical skills to identify and resolve order discrepancies and streamline operations.
- Team: Operation Deal Manager/ Order Management
Senior Sales Support Analyst/Sr Solution Architect Enterprise
Nuance India Private Limited
03.2021 - 07.2023
- Team: Global Deal Optimization Team (GDOT)
Senior Business Analyst
L&T Infotech
08.2020 - 12.2020
- Create an training plan for the new sales person joining
- Collating Data points in Hand, a) Recorded Data-CRM b) Unrecorded-Relevant Discussion on the Opp's (Closed)
- Updating Case Studies frequently as per the verticals
- Summary of the Closed case a. Check SOW sent / not( Action Taken from the sales Leader. B.Check for MMR( Montly, Qtrly(how we spliting the Revenue-TCV)).
- Publishing summary slide with the detailed descrption for the Monday Reviews
- Publishing the Projection for the LTI.
- Keeping the CRM Updated with the opportunities which all our Sales Bu’s has
- Integrated from PowerUp
Powerup Cloud Technologies(LTI Company)
04.2020 - 08.2020
Senior Sales Operations Analyst
INFOBLOX
12.2019 - 03.2020
- Preforming the Audit in the Sales force to ensure that the Sales data is accurate.
- Performing the appraisals and their developments on career
- Creating Purchase orders, Creating Quotes to ensure the deal is getting closed timely.
- Day to day join in Salesforce.com
- Working with Order management team to help with soft closure.
- Working on the reports, Tableau.
Team Lead for the Sales Operations team for INFOBLOX client
ASM Technologies Limited
08.2016 - 11.2019
- Travel Opportunity: Visited Singapore on-site for the sales meet in the Infoblox office located there for 4 days on 12th Feb 2018.
Data Analyst II ELA IB SCAC
Vmware Software Inc
06.2014 - 04.2016
- ELA Install Base review and quoting
- ELA Service contracts set up
- Work with Deal Desk, Sales, Revenue, CSO for quotes/contracts set up
- Processing requests as per agreed TAT
- Ensure accuracy in processing requests
- Ensure productivity targets are me
- Added Responsibility Provide inputs on the process change.
- Performing the quality checks if needed.
- Works with operational partners to ensure accuracy and timeliness of information is provided to customers.
Data Analyst II recruited for Vmware (Client)
Concentrix Technologies
03.2014 - 06.2014
- Recruited as Data Analyst for Vmware process (Client) for ELA IB SCAC Team(Install Base and Service contracts), Later got converted(observed) to Vmware payroll on performance Base from 23rd June2014.
Senior Analyst for Order Management for AMER Customers(US), EMEA and APAC
Oracle India Pvt Ltd
06.2010 - 08.2013
Education
Bachelor of Science - Computer Science
REva University
Bengaluru, India 04.2001 -
Skills
Oracle 11i & Service Contract
Microsoft 365
Salesforce
Tableau
Informatica, MDM
C,C, Basic SQL
Accomplishments
- Received 3 YAR (You are recognized) for the best performance.
- Received R & R (Reward & Recognition) For the best performance. For the Quarter
- Maintained 100% Quality.
- I have got many Appreciations from the VP level.
Disclaimer
Date (Mamatha D) Place :Bangalore
Timeline
Operation Deal Manager
Microsoft Ind Pvt Ltd
08.2023 - Current
Senior Sales Support Analyst/Sr Solution Architect Enterprise
Nuance India Private Limited
03.2021 - 07.2023
Senior Business Analyst
L&T Infotech
08.2020 - 12.2020
Powerup Cloud Technologies(LTI Company)
04.2020 - 08.2020
Senior Sales Operations Analyst
INFOBLOX
12.2019 - 03.2020
Team Lead for the Sales Operations team for INFOBLOX client
ASM Technologies Limited
08.2016 - 11.2019
Data Analyst II ELA IB SCAC
Vmware Software Inc
06.2014 - 04.2016
Data Analyst II recruited for Vmware (Client)
Concentrix Technologies
03.2014 - 06.2014
Senior Analyst for Order Management for AMER Customers(US), EMEA and APAC
Oracle India Pvt Ltd
06.2010 - 08.2013
Bachelor of Science - Computer Science
REva University
04.2001 -