Summary
Overview
Work History
Education
Skills
Tools Software
Timeline
Generic

Mamatha Dharmavaram

hyderabad

Summary

Jira Administrator with expertise in optimizing workflows and enhancing user support at Elance Global. Proven ability to manage complex configurations and train teams, resulting in significant performance improvements through strategic issue resolution and data analysis. Experienced in fostering collaboration and driving project success in Agile environments. Committed to maintaining a productive, quality-driven environment while effectively navigating cultural differences.

Overview

14
14
years of professional experience

Work History

Jira Administrator

Elance Global
Hyderabad
01.2018 - Current
  • Creation of Jira Projects based on user request.
  • Cloning the Jira Projects.
  • Bulk Import of issues through CSV files into Jira projects.
  • Maintain Documentation about new releases and best practices for both users and team.
  • Mentored several users/Teams in the usage of Jira Agile.
  • Evaluated existing JIRA instance and resolved performance issues.
  • Installed and managed plug-ins for JIRA like JSU, Structure, Element Copy Sync, Automation for JIRA, Template Epic cloner, Project Configurator, Action for JIRA Service desk, Cannon responses.
  • Lead and provided training to end users.
  • Created JQL scripts to access JIRA issue content to create customized JIRA queries, filters, ports, agile board content, both scrum and Kanban system and project dashboards.
  • Weekly and daily status calls with Agility Team.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
  • Users Administration and Handling Licenses Performed JIRA configuration.
  • Re-indexing Jira on timely basis.
  • Creating spaces in Confluence.
  • Providing privileges to the users.
  • Creation of new Jira users and Jira groups.
  • Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators.
  • Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.
  • Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.
  • Configure the Customer Portal, request types, queues, SLA metrics and automation.
  • Installing plug-ins and maintaining the licenses.
  • Troubleshooting the problems in Jira.
  • Creating and managing filters.
  • Managing Groups and Role management based on projects.
  • Prioritizing workload and resolving tickets based on Service Level Agreements.
  • Integration of Jira with other applications using plug-ins.
  • Importing bulk issues into Jira Projects using CSV files.
  • Migrating Jira Service Desk project.
  • Restarting Jira, performance monitoring of Jira instances and checking log and backup files.
  • Managing Users in Crowd Directories.
  • Troubleshooting user queries on Jira and Confluence applications.
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, and Notification Schemes.
  • Installed and managed plug-ins for JIRA and confluence in production environment.
  • Worked with various teams on setting new JIRA & Confluence instances for new teams.
  • Added Validators such as permission validators to restrict users for a specific transition, added conditions made few fields mandatory on required transitions.
  • Worked on integrating (migrating) JIRA with Confluence and Crowd.
  • Generated scripts for effective integration of JIRA applications with other tools.
  • Conducted analysis and evaluation of existing systems to upgrade latest version.
  • Created custom templates for use within Confluence.
  • Created search bar to custom to perform text-based searches for different groups.
  • Added Validators, post-functions, conditions on required transitions when requested by users.

Software Engineer

Reload.in
01.2012 - 01.2018
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • JIRA project management.
  • Managing Groups and Role management.
  • Customized JIRA Configurations based on project level requirements.
  • Perform Jira Re-indexing and Integrity Checker.
  • Creating Spaces, providing Confluence user access and roles.
  • Authoring test cases and executing them and creating the defects accordingly as per Test management Process, project creation and User management.
  • Managing Users and Groups permissions.
  • Preparing Documents.
  • Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
  • Implemented and managed multi-server deployments in virtual environments.
  • Managed JIRA users and created workflows, issue types, fields in production.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities.
  • Documented and reported the statuses of Deployment to Project Team and Management.
  • Installed and upgraded JIRA in production to keep up to date.
  • Responsible for administration, maintenance, upgrades and enhancements to JIRA, Confluence, Bitbucket and integrations with other tools or plugins.
  • Installed work log plug-in to check status to status time tracking in workflow.
  • Monitor JIRA performance and indexing after the system configuration in order not to decrease the performance of the system while in use.
  • Manage user permissions to tools according to the needs of projects and teams.
  • Providing Project level and plan-based permissions.

Education

Master of Science - Computer Science

Sai Saraswathi English Medium High School
Nellore
01-2012

Skills

  • Agile tools for project management
  • Onboarding and user support
  • Efficiency in time optimization
  • Decision-making frameworks
  • Scheduling effectiveness
  • Resolution of issues and challenges
  • Data analysis using Velocity charts
  • Management of configurations
  • Methodologies in Agile practices
  • Optimization of workflows
  • Management of users and teams
  • Tracking projects effectively
  • Documentation of technical processes
  • Administration of Jira software
  • Communication effectiveness in teams
  • Collaboration within teams and departments
  • Training users effectively
  • time management techniques
  • effective calendar organization
  • efficient meeting facilitation
  • driving performance improvements
  • effective resource allocation
  • developing policies

Tools Software

  • JIRA Software
  • JWM
  • JSM
  • Confluence
  • Script runner
  • EazyBI
  • Tempo
  • Mavenlink
  • Velocity charts

Timeline

Jira Administrator

Elance Global
01.2018 - Current

Software Engineer

Reload.in
01.2012 - 01.2018

Master of Science - Computer Science

Sai Saraswathi English Medium High School

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Mamatha Dharmavaram