Mamatha Jayaram

• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Excellent communication skills, both verbal and written.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated leadership skills in managing projects from concept to completion.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

Corporate Investment Banking - Onboarding of New Customer and KYC

Data Document Management for Personal and Business Banking Customer

• Learned the As - Is process in the respective areas and proposed the new To - Be process which gave them the benefit of Cost and Increase in Productivity
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Developed training manual for new staff to ease transition for new employees.
• Performed competitive analysis to make recommendations for future company growth.
• Implemented new work process flow which increased department productivity
• Created new departmental procedures manual and Swim Lanes
• Initiated Green Belt Projects for optimum utilization of the resource
• Prepared reports on the capacity planning, productivity trends and also Production Hub to manage day to day activities with the Bank

• Handling insurance businesses through Accounts In Motion application by managing the credit control & electronic submissions for fund allocation.
• Handling 18 associates of Cash Application(Account Receivable) Process with 4 different sub processes
• Designing motivating & effective reward systems and carrying out periodical performance appraisals. Managed normal distribution of performance appraisal ratings
• Set up Training plans for the required individuals on a regular basis and help them to multi task based on the required target at hand.
• Continuous interaction with the customer to make sure that the areas of concern are worked upon for improved customer experience and service levels
• Recruiting and deploying team members across various queues based on the volume of work and client requirement
• Accountable to set and validate KRA’s/Objectives for direct team members
• Motivating staff to maximize productivity and control staffing costs through enhanced efficiencies including cross training and encouraging and implementing internal movements of employees
• Coaching/developing CSEs to enhance performance of KPIs in Quality/Service/Productivity
• Ensure that the team is provided with regular feedback and on-going performance is documented on a monthly basis

• Interacting with UK Customers on a daily basis
• Providing them service and solution about their bank accounts and with there Internet Banking and Telephone Banking.
• Process customer instructions accurately to achieve agreed quality standards and targets in the process involved.
• Sales fulfillment for UK customers

Additional Responsibilities:

• Have selected as acting AMO for 2 months as there were shortage if Assistant Manager Operations on the floor
• Have been a part of Academy Process as a Mentor who trains new comers to the process for a 1 year.
• Have also played role of Subject Matter Expert(SME) for a year which was basically lending your support to the floor by taking escalation calls from the customers and looking at increasing satisfaction level scores from the customers.
• Have also been part of Communications Team as CFR(Communication Floor Reporter) for HDPI.
• Done audit checks for the team to track the performance in lead generation and conversion on a daily basis during campaigns.
• .Selected for 5 pilot projects within the process as I have been excellent performer and also have been cross trained at 7 Queue within the process.
• Part of Social Responsibility team where we arrange lot of activities to conduct awareness about being responsible socially.
• Supported Resource Team to generate MI reports by creating various excel sheets which helps them in collating data