Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mamatha Orch

Hyderabad

Summary

Expert network engineer with several years of experience in designing, implementing and maintaining networks.

Overview

4
4
years of professional experience

Work History

Associate II Cloud Infrastructure Services

UST Global
Hyderabad
04.2023 - 04.2024
  • Handled end-to-end responsibilities of Identity and Access Management by creating accounts, controlling access privileges, and terminating processes within designated domains.
  • Escalating performance issues, unresolvable incidents, and service interruptions to Service-now technical support. Maintained accurate and up-to-date incident records in Service-now's tracking system
  • Maintained consistently high quality of work across all responsibilities.
  • Ensured prompt communication and resolution of IT service requests and tasks with customers and IT peers.

Operations Team Leader

Teleperformance
Hyderabad
09.2020 - 12.2022
  • Demonstrated strong leadership as the Team Lead, overseeing training for agents and monitoring productivity in chat queue.
  • Managed and resolved issues pertaining to office applications, such as Outlook and Teams. Also, I have gained hands-on experience in O365 Administration.
  • Managed daily work flow and new client onboarding, ensuring effective support based on project requirements.
  • Regularly communicated with team members and collaborated across functional areas to drive continuous improvements.

Education

Bachelor of Science - Metallurgical Materials Engineering

Rajiv Gandhi University of Knowledge Technologies
Andhra Pradesh
05-2019

Pre-University Course - IIIT

Rajiv Gandhi University of Knowledge Technologies
Andhra Pradesh
05-2015

High School Diploma -

Govt High School
Andhra Pradesh
03-2013

Skills

  • Containerization Technologies
  • Technology Support
  • Incident Response
  • Network Troubleshooting
  • System Troubleshooting
  • Access Control
  • Service Now ticketing tool

Languages

Telugu
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2

Timeline

Associate II Cloud Infrastructure Services

UST Global
04.2023 - 04.2024

Operations Team Leader

Teleperformance
09.2020 - 12.2022

Bachelor of Science - Metallurgical Materials Engineering

Rajiv Gandhi University of Knowledge Technologies

Pre-University Course - IIIT

Rajiv Gandhi University of Knowledge Technologies

High School Diploma -

Govt High School

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Mamatha Orch