MAMIDI NAVEEN KUMAR
Vijayawada
Summary
Accomplished banking professional with 12 years of diverse experience at Bank of Baroda and HDFC Bank, excelling as a Deposit Officer, Credit Manager, SME Manager, and Branch Head. Proven track record of driving growth, optimizing operations, and delivering exceptional customer service. Seeking a challenging role in a bank to leverage expertise and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Head
HDFC Bank
Vijayawada
10.2023 - Current
- Developed strategies to increase sales and improve customer satisfaction levels.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Directed the training and development of all staff members in order to ensure they were meeting job requirements.
- Created and implemented new policies that improved the efficiency of the branch's operations.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Analyzed financial statements and prepared reports on budget performance for senior management.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
SME Manager
Bank of Baroda
Rajahmundry
08.2019 - 10.2022
- Developed and implemented strategies to increase sales for the SME.
- Created marketing campaigns and content to promote products and services of the SME.
- Coordinated with other departments to ensure efficient operations within the SME.
- Conducted market research and analysis to identify potential business opportunities for the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Prepared monthly reports on financial performance, sales forecasts, and inventory levels of the SME.
- Identified areas of improvement in operational processes and procedures within the SME.
- Organized events for customers to promote products and services of the SME.
Credit Manager
Bank of Baroda
Wathar Station&Parvathipuram
08.2014 - 08.2019
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
Deposit Officer
Bank of Baroda
Pune
09.2011 - 08.2014
- Received and processed customer deposits, verifying accuracy and ensuring compliance with bank policies.
- Verified customer identification before accepting deposits to ensure compliance with anti-money laundering regulations.
- Balanced daily deposit totals to ensure accurate record keeping of funds received.
- Resolved discrepancies in records by contacting customers or other branches as necessary.
- Ensured proper handling of cash, cheques, and other financial instruments according to established procedures.
Education
B.E. - Electrical, Electronics Engineering Technologies
GITAM UNIVERSITY
VISAKHAPATNAM12-2010
Intermediate - MPC
Nararayana Junior College
Srikakulam03-2006
SSC -
Visakha Model School
03-2004
Skills
- Operations Management
- Compliance Management
- Business Development
- Performance Reviews
- Work Prioritization
- Relationship building and management
- Fraud understanding
- Risk Analysis
- Policy Development
- Risk Assessments
- Regulatory Compliance
- Credit analysis
- Portfolio Management
- Underwriting expertise
Certification
- NSDL
- IRDA
Accomplishments
- Received recognition for leading the branch to exceed revenue targets, earning the "Branch of the Year" award for 2022.
- Implemented credit risk assessment tools, resulting in a 60% reduction in loan delinquency rates over 3 years.
- Streamlined deposit account opening processes, reducing customer wait time by 40%.
- Played a pivotal role in the successful integration of new banking software, training staff and ensuring a smooth transition.
- Consistently commended for delivering exceptional customer service and maintaining high levels of client satisfaction.
Languages
- Telugu
- English
- Hindi
- Marathi
Affiliations
- Leadership
- Communication
- Teamwork
- Problem-solving
- Organization
- Decision making
- Time management
Timeline
Branch Head
HDFC Bank
10.2023 - Current
SME Manager
Bank of Baroda
08.2019 - 10.2022
Credit Manager
Bank of Baroda
08.2014 - 08.2019
Deposit Officer
Bank of Baroda
09.2011 - 08.2014
B.E. - Electrical, Electronics Engineering Technologies
GITAM UNIVERSITY
Intermediate - MPC
Nararayana Junior College
SSC -
Visakha Model School
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