Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mamta

Customer Support Executive
New Delhi

Summary

Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Experienced in fast paced environments, thrives under pressure and consistently earns high remarks for work quality, speed & accuracy.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Executive

Praxis Services Pvt Ltd
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managing frequent flyer member's accounts (Air India- Maharaja Club) and promoted customer retention by providing priority services.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by efficiently managing flight reservations and providing accurate travel information.
  • Processed ticket changes (voluntary/involuntary) and cancellations promptly, minimizing disruption to passenger's/member's travel plans.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Chat Support Representative

Convergys India Services Private Limited
03.2023 - 04.2024
  • Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
  • Resolved tier 1 technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.

Education

Bachelor of Science - Biochemistry Honours

Indira Gandhi National Open University
04.2001 -

High School Diploma -

Air Force Senior Secondary School
Delhi, India
04.2001 -

Skills

    Language Fluency

    Quick Typing

    Empathy Display

    Multitasking

    Problem-solving aptitude

    Understanding Customer Needs

Interests

  • Sketching
  • Calligraphy
  • Memory Games

Timeline

Customer Service Executive

Praxis Services Pvt Ltd
09.2024 - Current

Chat Support Representative

Convergys India Services Private Limited
03.2023 - 04.2024

Bachelor of Science - Biochemistry Honours

Indira Gandhi National Open University
04.2001 -

High School Diploma -

Air Force Senior Secondary School
04.2001 -

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Mamta Customer Support Executive