Mamta Bhalerao
Pune
Summary
Professional with over 4 years of expertise in branch operations and customer service, focusing on loan processing and business support. Skilled in managing daily operations and coordinating team efforts while maintaining thorough documentation. Known for effective communication and strong problem-solving skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Executive
(HDB FINANCIAL SERVICES )
11.2020 - 01.2022
- Managed daily, weekly, and monthly MIS reports to enable informed decision-making.
- Collaborated with cross-functional teams to enhance product cross-selling and streamline operations.
- Prepared cluster-wise DSR reports providing branches with insights on business performance metrics.
- Verified customer files ensuring compliance with credit and risk standards.
Store Manager
(Airtel India Pvt. Ltd )
02.2017 - 06.2018
- Exceeded monthly sales targets for devices, accessories.
- Maintained high NPS by implementing proactive customer service initiatives.
- Oversaw daily store operations to maintain compliance with company policies and standards.
- Conducted training for staff on effective sales techniques and comprehensive product knowledge.
- Communicated store programs to employees to promote optimal quality, safety, and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
Executive
Vodafone India Ltd (Vikvins)
03.2015 - 12.2016
- Developed innovative solutions to complex problems, resulting in enhanced organizational performance.
- Achieved monthly sales and customer acquisition targets.
- Built connections and nurtured relationships through effective customer interactions, contributing to high NPS score.
- Compiled monthly reports and updated customer databases to enhance decision-making.
Education
MBA - HR & MKT
Orchid College of Engineering
01-2014
BBA - Business Administration
D.H.B. Soni College
01-2012
Skills
- Team leadership
- CRM expertise
- Escalation handling
- Inventory and cash control
- Branch and store operations
- Team leadership
- Technical proficiency in MS Office
- Advanced Excel skills
Certification
- Advance excel
- MS-CIT
Timeline
Executive
(HDB FINANCIAL SERVICES )
11.2020 - 01.2022
Store Manager
(Airtel India Pvt. Ltd )
02.2017 - 06.2018
Executive
Vodafone India Ltd (Vikvins)
03.2015 - 12.2016
MBA - HR & MKT
Orchid College of Engineering
BBA - Business Administration
D.H.B. Soni College