Mamta Dey
Bhandup (West), Mumbai
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Financial Advisor
ICICI Prudential Life Insurance
Assistant Manager
HDFC ERGO General Insurance Company Limited
04.2024 - Current
- Company Overview: HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of MITS GLOBAL CONSULTING PVT LTD)
- HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of MITS GLOBAL CONSULTING PVT LTD)
SR. Support Executive
HDFC ERGO General Insurance Company Limited
10.2021 - 03.2024
- Company Overview: HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of MITS GLOBAL CONSULTING PVT LTD)
- Managing and allocating resources effectively across all projects, by managing priorities based on timelines, budgets, resource loads and what-if analysis information and accordingly providing the right resources, at the right time.
- Collating budget and expenditure data.
- Scheduling meetings.
- Collating contracts, timesheets, and reports.
- Drafting presentations and formatting documents.
- Supporting senior team members with administrative functions.
- Legal agreements execute between clients (HDFC Ergo) and the vendors.
- Handling PO and Invoices of both parties. (Client Side and Vendors)
- HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of MITS GLOBAL CONSULTING PVT LTD)
SR. Support Executive
HDFC ERGO General Insurance Company Limited
03.2019 - 09.2021
- Company Overview: HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of Quess Corp Limited)
- HDFC ERGO General Insurance Company Limited (UNDER PAYROLL Of Quess Corp Limited)
SR. RELATIONSHIP EXECUTIVE
Vodafone India Limited
11.2016 - 03.2019
- Company Overview: Vodafone India Limited (UNDER PAYROLL OF DATA LINK CONSULTANCY)
- Handling the corporate’s issues regarding Vodafone connection.
- Handling customer complaints and queries.
- First level of escalation matrix of PAN India for JM Financial Ltd., FINO paytech, BASF Chemicals LTD., UTI Asset Management, Future Group Supply, JSW steel, Dena Bank on behalf of Vodafone.
- Responsible for service review and customer visit.
- Maintaining MIS reports & maintaining track for the same on daily basis.
- Analyzing process gap and responsible for changes in the process which is error free.
- Churn management as per organizational guidelines.
- Close looping responsibility of the complaints pertaining to sales via different channel.
- Handling account growth and revenue retained.
- Working in team & ensuring team quality parameters are met by delivering consistent performance with product as well as services.
- Responsible for acquisition and increasing revenue of the products assigned (Postpaid Connection, Tablets Sim Card, Data Card, etc.) by taking new initiatives.
- Responsible for transforming customer queries and problems into solutions or as data feedback for the company to work upon.
- Online Solutions of Customer Queries and Complaints is the key part of the job profile.
- Vodafone India Limited (UNDER PAYROLL OF DATA LINK CONSULTANCY)
Relationship Manager (VRM)
Vodafone India Limited
11.2014 - 03.2016
- Company Overview: Vodafone India Limited (UNDER PAYROLL OF Interactive Marketing Private Limited)
- Managing High Network Individuals (HNI) of Vodafone Customers.
- Training new employees and assigning work to them.
- Handling queries and Resolving issues within tat.
- Generating Reports and fulfilling Churn Reports.
- Analyzed information and prepared plans best suited to individual clients' requirements.
- Provided clients with information on new and existing products and services.
- Communicated complex information to clients to make them aware of their options and help them assess the relative merits of different plans.
- Achieved client satisfaction and loyalty through excellent service.
- Assisted customers in locating commodities offered for sales.
- Interacted with clients in all sales stages.
- Vodafone India Limited (UNDER PAYROLL OF Interactive Marketing Private Limited)
Backend Associate
Yogeshwar Container Parivahan
04.2012 - 10.2014
- Performing Backend operations.
- Emailing and writing notes regarding finance and banking process.
- Handling insurances of containers and co-ordinate with the agencies.
- Company success driven – passionate about company’s product line.
- Performing.
- Prepare Export Documents and Report Export Ready Docs. And daily basis.
- Prepare rebate claims and freight invoices export containers and forward to accounts department.
- Preparation of Bank Cash sales & Cheques Entry.
- Preparation of daily cheques.
- Feeding of petty cash vouchers & purchase vouchers on a daily basis.
Education
B.COM -
Asmita College of Arts, Science & Commerce
H.S.C -
I.D.U.B.S. Jr. College of Arts, Science & Commerce
S.S.C -
Guru Nanak High School
Skills
- MS-Word
- MS-Excel
- MS-PowerPoint
- JIRA
- Scrum
- Agile
- Waterfall
- UML
Languages
English
Hindi
Marathi
Bengali
Extra Skills
- Effectively meet deadlines, achieve targets and work under pressure.
- Accounting – related computer literacy.
- Excellent communication skills, written and verbal.
- Typing speed for data entry 25-30 wpm.
- Effective networking expertise and excellent communication skills.
Methodologies Skills
- Scrum
- Agile
- Waterfall
- UML
Certificates Trainings
- Microsoft Office Automation Certified, Skill Nation, 2023
- Microsoft PowerPoint, Skill Nation, 2023
- Lean Six Sigma White Belt Certified, Management and Strategy Institute, 2023
- Project Management Essentials Certified, Management and Strategy Institute, 2023
- CBAP Trained -Business Analysis Certified Professional, TrainSmart Academy, 2023
- PSM | PSPO Trained, TrainSmart Academy, 2023
- Agile Business Analysis, TrainSmart Academy, 2023
- Creating Dynamic Dashboards Certified, Skill Nation, 2021
Personal Information
- Date of Birth: 09/23/86
- Gender: Female
- Marital Status: Married
Hobbies and Interests
- Reading books
- Listening to music
- Cooking
- Travelling
Internship
ICICI Prudential Life Insurance, 3 months, Financial Advisor
Timeline
Assistant Manager
HDFC ERGO General Insurance Company Limited
04.2024 - Current
SR. Support Executive
HDFC ERGO General Insurance Company Limited
10.2021 - 03.2024
SR. Support Executive
HDFC ERGO General Insurance Company Limited
03.2019 - 09.2021
SR. RELATIONSHIP EXECUTIVE
Vodafone India Limited
11.2016 - 03.2019
Relationship Manager (VRM)
Vodafone India Limited
11.2014 - 03.2016
Backend Associate
Yogeshwar Container Parivahan
04.2012 - 10.2014
B.COM -
Asmita College of Arts, Science & Commerce
H.S.C -
I.D.U.B.S. Jr. College of Arts, Science & Commerce
S.S.C -
Guru Nanak High School
Financial Advisor
ICICI Prudential Life Insurance
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