Summary
Overview
Work History
Education
Skills
Coursescertifications
Personal Information
Timeline
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Mamta Gadhiya

Mamta Gadhiya

Jaipur

Summary

Results-driven Assistant Manager with expertise in managing support functions, leading teams, and streamlining operations in logistics. Possesses excellent communication skills, with a proven track record of increasing efficiency and productivity. Pursuing MBA and holding a Bachelor's degree in Arts.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Flipkart Services Pvt.Ltd
04.2023 - Current
  • Leading reliability charter for North region & positioning Rank 1 or 2 consistently.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Lead Central

Flipkart Services Pvt.Ltd
06.2021 - 03.2023
  • Designed custom reports for key stakeholders that highlighted critical metrics related to trial progress.
  • Ensured regulatory compliance by diligently reviewing study documents and protocols.
  • Facilitated clear communication between stakeholders, ensuring timely resolution of issues and concerns.
  • Demonstrated adaptability in responding quickly to changing project requirements or client needs throughout the project lifecycle.

Senior Executive

Flipkart Services Pvt.Ltd.
9 2015 - 05.2021
  • Handled multiple matrices in last mile like Forward, Reverse, losses, customer experience etc.for various regions like Rajasthan, Haryana, Noida.
  • Provide day to day performance reports to ground operations
  • Analysis daily performance of hubs and prepare action plans to improve where improvement required.
  • Daily connect with operation team to understand their challenges and provide solution.
  • Prepare MIS reports for leadership with action plan.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Executive

Gati Ltd
02.2010 - 09.2015
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Education

B.A -

Rajasthan University

12th - undefined

Rajasthan, Hindi

10th - undefined

Rajasthan, Hindi

MBA - SCM

Shyam University
Dausa, India
04.2001 -

Skills

  • Operations Management
  • Team Management
  • Team motivation
  • Logistics Coordination
  • Problem-Solving
  • Time Management
  • Project management abilities
  • Leadership

Coursescertifications

Tally

Personal Information

  • Date of Birth: 06/05/90
  • Gender: Female
  • Marital Status : Married

Timeline

Assistant Manager

Flipkart Services Pvt.Ltd
04.2023 - Current

Lead Central

Flipkart Services Pvt.Ltd
06.2021 - 03.2023

Customer Service Executive

Gati Ltd
02.2010 - 09.2015

MBA - SCM

Shyam University
04.2001 -

Senior Executive

Flipkart Services Pvt.Ltd.
9 2015 - 05.2021

B.A -

Rajasthan University

12th - undefined

Rajasthan, Hindi

10th - undefined

Rajasthan, Hindi

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