Mamta Sahu
Thane,Maharashtra
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Deputy Manager
ICICI BANK
Mumbai
04.2018 - 08.2021
- Revenue Growth
- Client Relations Management
- New Client Acquisition
- Operational Control & Compliances
- Cross-functional Coordination
- Possess strong leadership, negotiation & influencing skills; multi-tasker and flexible with skills in supervising team members to work in sync with the corporate set parameters and motivating team for achieving business goals
- Implementing banking regulations and monitoring bank security measures
- Interfacing with corporate regarding news, new developments, changing regulations and other business information
- Managing banking transactions, maintaining the files & registers and keeping the branch audit ready all the day
- Developing & implementing strategies to achieve the assigned target within defined time
- Assisting Bank Manager in training all the bank employees and motivating the team to perform better with focus on achieving targets
- Opening Salary Accounts for various Clients
- Supervising all cross-selling third party products like Personal Loans, Home Loans, Credit Cards, Insurances (HI, GI, LI) and so on
- Acquiring new company and expanding existing client relations.
Assistant Manager
ICICI BANK
Mumbai
04.2016 - 03.2018
- Making cold calls to the companies and marketing the products and services
- Expanding business by identifying prospective clients as well as generating business from existing client base
- Building & maintaining excellent relationship with customers with focus on enhancing customer satisfaction; effectively dealing with customers and resolving their complaints
- Implementing banking regulations and monitoring bank security measures
- Interfacing with corporate regarding news, new developments, changing regulations and other business information
- Managing banking transactions, maintaining the files & registers and keeping the branch audit ready all the day
- Developing & implementing strategies to achieve the assigned target within defined time
- Assisting Bank Manager in training all the bank employees and motivating the team to perform better with focus on achieving targets.
Relationship Officer
ICICI Bank
Mumbai
08.2011 - 03.2016
- Making cold calls to the companies and marketing the products and services
- Expanding business by identifying prospective clients as well as generating business from existing client base
- Building & maintaining excellent relationship with customers with focus on enhancing customer satisfaction; effectively dealing with customers and resolving their complaints
- Implementing banking regulations and monitoring bank security measures
- Managing banking transactions, maintaining the files & registers and keeping the branch audit ready all the day
- Developing & implementing strategies to achieve the assigned target within defined time
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed and implemented standards for staff to provide consistent service to customers.
- Assisted customers with opening accounts and signing up for new services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Managed customer relations on ongoing basis to maximize customer retention.
- Worked with clients to address and respond to client and partnership management issues.
Office Operations Assistant
Touranto Co. (INDIA) Pvt. Ltd.
Mumbai
10.2010 - 08.2011
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed smooth processing of paperwork to support office productivity.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Education
B.Com. -
Sandesh College of Arts, Commerce & Science
Vikhroli Mumbai 06.2009 - 03.2010
H.S.C - Commerce
Shivam Vidyamandir
Sakinaka Mumbai 06.2006 - 03.2007
10th -
Yogiraj Shreekrishan Vidyalay
Sakinaka Mumbai 06.2004 - 03.2005
Skills
Tally ERP 90undefined
Personal Information
- Date of Birth: 09/22/93
- Marital Status: Married
Timeline
Deputy Manager
ICICI BANK
04.2018 - 08.2021
Assistant Manager
ICICI BANK
04.2016 - 03.2018
Relationship Officer
ICICI Bank
08.2011 - 03.2016
Office Operations Assistant
Touranto Co. (INDIA) Pvt. Ltd.
10.2010 - 08.2011
B.Com. -
Sandesh College of Arts, Commerce & Science
06.2009 - 03.2010
H.S.C - Commerce
Shivam Vidyamandir
06.2006 - 03.2007
10th -
Yogiraj Shreekrishan Vidyalay
06.2004 - 03.2005
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