Mamta Sharma
Delhi
Summary
Results-driven professional with 20 years of experience in Master Data Management (MDM), service delivery, and process improvement. Successfully managed diverse domains such as client and supplier data, ensuring regulatory compliance and data integrity. Expertise in devising and implementing robust processes, procedures, and internal controls to enhance operational efficiency and customer satisfaction. Skilled in deploying productivity metrics, supporting audits, and leveraging Robotic Process Automation (RPA) to streamline operations. Proven ability to collaborate with cross-functional teams and stakeholders, fostering a culture of continuous learning and development.
Overview
20
20
years of professional experience
Work History
Data Control Office Senior Manager
PwC
04.2022 - Current
- Execute Network Data principles to ensure effective data usage for business purposes, compliance with local data regulations, and implementation and monitoring of data policies.
- Manage third-party data catalog to optimize the cost-effectiveness of purchased datasets.
- Promote a culture of continuous learning by organizing regular workshops, seminars, and training sessions for staff.
- Implement and develop operational standards, policies, and procedures to enhance organizational efficiency.
- Spearhead initiatives in Data Quality and Data Governance, including the publication of data-related policies.
Master Data/Data Control Office Manager
PwC
06.2019 - 03.2022
- Led Master Data team for Clients, Projects, and Supplier domains.
- Ensured compliance with SLA/KQI metrics and conducted RCSA reporting.
- Collaborated with IT teams managing Oracle, Client & Supplier Management System for implementing process improvement initiatives.
- Coordinated with Business, Internal Audit, Finance, HC, and other stakeholders to drive process improvements and enhance operational efficiency.
- Managed master databases including Archer and ORD, ensuring data integrity.
- Conducted thorough cleansing of databases to maintain accurate and reliable data.
Service Delivery Manager
Accenture
02.2016 - 05.2019
- Managed and evolved Master Data Management (MDM) services for Product, Material, Customer, and Vendor domains.
- Devised and implemented processes, procedures, systems, and internal controls to strengthen operations and enhance customer satisfaction.
- Developed and implemented productivity metrics and reporting systems.
- Assisted internal and external auditors and executed management action plans.
- Deployed Robotic Process Automations (RPAs) after standardizing and harmonizing inputs for various processes.
Service Management Lead
Accenture
03.2010 - 01.2016
- Promoted and supported the deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident management for PTP & OTC process.
- Managed new set up & run phase for various processes namely SLA/KPI reporting, Service Credits, Governance model, Incident & Problem Management & User Relationship Management.
- Oversaw Incident Management and User Relationship Management for various processes, including SLA/KPI reporting, Service Credits, and Governance model.
- Created, maintained, and followed policies to improve internal services.
- Provided 24x7 support for all High Priority Incidents.
Procurement & Finance Customer Service SME
Accenture
11.2007 - 02.2010
- Managed the operational activities of the customer support center for Procurement & Accounts Payables, including quality service, workflow, and workforce optimization.
- Maintained team’s call & email quality standards, provided feedback, and developed performance development plans. Supported Team Leader with various team handling activities.
- Worked with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling.
Process Executive
XANSA (INDIA) Ltd.
09.2006 - 09.2007
- Process Executive providing customer Service for UK based telecom client
Customer service executive
HCL Technologies Ltd.
09.2004 - 08.2006
- Handled soft sales & collection process
Education
Post Graduate 2 Yrs Diploma in Human Resource Management -
IMT Ghaziabad
06.2008
Bachelor of Science -
Kurukshetra University
07.2004
Skills
- Master Data Management (MDM)
- Service Management Process Deployment
- Problem, Change, and Incident Management
- Process Improvement & Operational Optimization
- Productivity Metrics & Reporting
- Audit Support & Compliance
- Robotic Process Automation (RPA)
- Data Quality & Data Governance
- Stakeholder Collaboration & Customer Satisfaction
Timeline
Data Control Office Senior Manager
PwC
04.2022 - Current
Master Data/Data Control Office Manager
PwC
06.2019 - 03.2022
Service Delivery Manager
Accenture
02.2016 - 05.2019
Service Management Lead
Accenture
03.2010 - 01.2016
Procurement & Finance Customer Service SME
Accenture
11.2007 - 02.2010
Process Executive
XANSA (INDIA) Ltd.
09.2006 - 09.2007
Customer service executive
HCL Technologies Ltd.
09.2004 - 08.2006
Post Graduate 2 Yrs Diploma in Human Resource Management -
IMT Ghaziabad
Bachelor of Science -
Kurukshetra University
Similar Profiles
Kübra AKKübra AK
Auditrice financière at PwCAuditrice financière at PwC
Aila Joyce PeñaAila Joyce Peña
Specialist Representative at PwCSpecialist Representative at PwC
Joseph MooreJoseph Moore
W/R SR Treat PLT Operator at PWCW/R SR Treat PLT Operator at PWC
SHATHA ALGHAMDISHATHA ALGHAMDI
Senior Consultant at PwCSenior Consultant at PwC
Yash KumarYash Kumar
Lead Software Engineer at DXC TechnologyLead Software Engineer at DXC Technology