Mamta Sharma
New Delhi
Summary
I am looking for an organization where I can serve my knowledge and improve my skills to achieve maximum growth for the organization and for myself.
Overview
2
2
years of professional experience
Work History
Receptionist
The Florence Banquet Hall
New Delhi
04.2024 - 03.2025
- Analyzed customer feedback to identify areas for improvement in services offered.
- Monitored staff for guest services competency and efficiency in responding to individual needs.
- Educated guests about available amenities and coordinated delivery of desired services.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed team of front desk agents, supervising personnel in issue resolution.
Front Office Executive
Hotel City Westend
10.2022 - 03.2024
- Analyzed customer feedback to identify areas for improvement in services offered.
- Educated guests about available amenities and coordinated delivery of desired services.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Built and maintained productive relationships with employees.
Education
Bachelor of Arts -
Delhi University
New Delhi01-2023
12th - Arts
CBSE
New Delhi01.2020
10th -
CBSE
New Delhi01.2018
Skills
- Ability to adapt to difficult situations
- Customer service
- Front desk operations
- Guest relations
- Multitasker and Hard Working
- Self-motivated and Presentable person
- Basic Knowledge of computer
Communication Language
- Hindi
- English
Personal Information
- Father's Name: Mr. Khetu Lal Sharma
- Date of Birth: 09/18/02
- Marital Status: Single
- Religion: Hindu
Timeline
Receptionist
The Florence Banquet Hall
04.2024 - 03.2025
Front Office Executive
Hotel City Westend
10.2022 - 03.2024
Bachelor of Arts -
Delhi University
12th - Arts
CBSE
10th -
CBSE
Similar Profiles
Stephanie QuispeStephanie Quispe
Receptionist at Charisma Ballroom Catering And Banquet HallReceptionist at Charisma Ballroom Catering And Banquet Hall
Sweta ThapaSweta Thapa
Banquet Server at Surrey Banquet HallBanquet Server at Surrey Banquet Hall
Jelena SredicJelena Sredic
Administrative Coordinator at The Venetian – Banquet HallAdministrative Coordinator at The Venetian – Banquet Hall