Mamta Shinde
Navi Mumbai
Summary
Accomplished human resources professional with 8 years of experience in Global Mobility, Recruitment, and Talent Acquisition. Organized Senior Analyst with a strong track record in providing comprehensive support for inbound and outbound assignments, specializing in policy advice, relocation queries, and international relocation case management. Proficient in collaborating with diverse teams and ensuring a consistent and compliant approach globally.
Overview
8
8
years of professional experience
Work History
Senior Analyst - Global Mobility USI Support
Deloitte USI
11.2022 - Current
- The single point of contact for practitioner's relocating to US/Canada
- Facilitate Pre-Departure Orientation Session with practitioners to elaborate on key deployment related considerations and maintains relationship as single point of contact for duration of deployment lifecycle
- Offer expertise in policy advice, relocation queries, and specialist knowledge
- Validating all steps for compliance requirements
- Monitoring Immigration validation and coordinate with Immigration team on all related matters
- Reviewing all pre-departure paperwork submitted by the practitioners, ensure timely payroll transfer, follow-up with stakeholders for compensation and other related information
- Reviewing business travel tax forms submitted by the practitioners and perform necessary follow-ups submitted tax forms are incorrect
- Managing and accurately tracking individuals in the Mobility Salesforce system, which would involve monthly review, validation, and make updates to the SFDC records, if any, on the start and end dates for all active cases
- Generating, reviewing, and distributing Deputation Letters, follow-up with practitioners to sign and upload in SFDC in timely manner
- Initiating background verification (FADV) if required and monitor completion on FADV website
- Providing accurate and timely responses, normally within 24 hours, to any queries received from onsite deployed practitioners or from the Business and ServiceNow tickets
- Working closely with the different stakeholders like Resource Manager, Talent Business Advisors, Immigration team, US Payroll team etc. in case of any last-minute travel requests
- Coordinating with Payroll team regarding any salary changes due to minimum wage requirements in US
- Supporting Manager with ad hoc projects and initiatives.
HR Service Delivery Analyst (SME)
Accenture
01.2022 - 11.2022
- Analyze and solve mid-complexity problems related to talent acquisition operations
- Led and managed over 15 calls per week for knowledge transfer with client for pilot batch as acting team lead
- Assessed team to get well-versed within process and helped team to clear process related assessments
- Shared desktop procedure knowledge within team
- Created, updated, and reviewed DTPs/SOPs
- Involved in testing of ticketing tool - Zendesk
- Prepared failure mode effect analysis and SRT for process
- Managed team with their issues, questions, and escalations
- Weekly reporting on progress of team to manager
- Developed plans and strategies to promote continuous improvement
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations
- Conducted testing to diagnose system faults.
Global Mobility Specialist
J.P. MORGAN CHASE & CO
10.2017 - 11.2021
- Initiated and managed international assignments for J.P. Morgan employees moving into APAC regions
- Prepared cost projections for assignees to assist with relocation cost planning
- Managed full relocation cycle of expatriate employees (Onboarding, On-Going & Off boarding)
- Exposure to international taxation, compensation, benefits within organization
- Managed tax payments for expats and vendor for APAC region (Singapore, India, Australia, Hong Kong, Taiwan, China, etc.)
- Complete international relocation case management, offering guidance and support to assignees
- Execute all services, including tax, immigration, and relocation, through preferred service providers
- Ensured BAU activities were completed within scheduled timelines & accuracy was maintained as per SLA
- Preparation of assignment letters, payments, vendor notifications, track of Visa details through AssignmentPro System
- Led Right to Work project of Expats for APAC region, investigated and documented visa details to ensure timely initiation, renewal, and deactivation of work visa
- Maintained and managed visa details of over 700+ expats in APAC region
- Maintained and updated Expat record in system, closely interacted with vendors where required to resolve issues on timely basis
- Maintained expat records for all relocations within region for global reporting requirements
- Followed, updated and created SOPs to ensure smooth operation of process in day-to-day BAU
- Escalated and assessed issues in timely and effective manner
- Co-coordinated with various HRSD teams to ensure deliverables are met, having customer service satisfaction (Employee, HR, Finance and LOB)
- Provided one-to-one coaching sessions to new joiners.
HR RECRUITER
Expert Placements
05.2016 - 09.2017
- Interview Coordination - managed complex interview requests across multiple locations, line of business, acted as main point of contact between clients and candidates, performing complex negotiations on behalf of both parties
- Interviewed 40+ potential candidates per week
- Interview Requirements - liaised with Hiring Managers/Candidates/Recruiters to understand specific requirements for each interview
- Interview Confirmation - ensured daily invites were sent to Hiring Managers through Outlook and confirmation emails are sent to candidates with all relevant information
- Risk & Control - ensured each candidate selected for interview has completed their profile
- Escalation point - for any last-minute interview requirements, acted as point of contact for candidate, Hiring Manger or Recruiter
- Data management - maintained interview tracker and produced weekly metrics on activities
- Feedback - ensured all feedback requests were directed to relevant Recruiter
- Onboarded 150+ new employees within 2 weeks.
Education
BACHELOR OF COMMERCE - Commerce
University of Mumbai
Mumbai03.2016
Higher Secondary School Certificate - Commerce
Maharashtra Board
Mumbai06.2012
SECONDARY SCHOOL CERTIFICATE - General School Subjects
Maharashtra Board
Mumbai06.2010
Skills
- ATS - Kenexa, Zendesk, People Central, Salesforce, Indeed, Snag-a-job, Brazen, SmartSimple, Yello and Handshake
- Equus' AssignmentPro
- MS Office
- PeopleSoft
- SAP
- ServiceNow
- Business Object
- Rewards & Recognitions
- Delivery and service management
- Audit
- Mobility Salesforce (SFDC)
- FADV
- Client Relationship Management
- Report Preparation
- Document Verification
- Taxation Knowledge
- Cost Estimation
- Employee Counseling
- Repatriation Support
- Global Payroll Coordination
- Expatriate Administration
- Relocation Management
- Customer Service
- Decision-Making
- Client Relations
- Problem-Solving
Accomplishments
JP MORGAN HRSD SPOT AWARDS - Employee of the month
Languages
Marathi
Hindi
English
Hobbies and Interests
- Related Involvements - 2018 - 2019 Employee Engagement Spoc
- 2019 - 2020 Employee Engagement Spoc
- Travelling, listening to music, and reading.
Timeline
Senior Analyst - Global Mobility USI Support
Deloitte USI
11.2022 - Current
HR Service Delivery Analyst (SME)
Accenture
01.2022 - 11.2022
Global Mobility Specialist
J.P. MORGAN CHASE & CO
10.2017 - 11.2021
HR RECRUITER
Expert Placements
05.2016 - 09.2017
BACHELOR OF COMMERCE - Commerce
University of Mumbai
Higher Secondary School Certificate - Commerce
Maharashtra Board
SECONDARY SCHOOL CERTIFICATE - General School Subjects
Maharashtra Board
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