Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
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Mamta Suvarna

Kundapura

Summary

With over 17+ years of diverse experience in banking and finance operations, I have built a strong foundation in managing high-performing teams across critical functions such as fund transfers, investigations, international trade finance, and reconciliation operations. Currently, I lead a team of 20 professionals in the Funds Transfer and Investigations unit, ensuring seamless delivery of services with a focus on operational excellence. Prior to this, I led a team of 10 at JP Morgan, overseeing critical operational processes while maintaining a consistent track record of performance improvement. I possess deep expertise in analyzing business processes, identifying root causes of issues, and implementing effective solutions that drive efficiency and mitigate risks. My experience spans across key areas of banking operations, including loan settlement and processing, accounts receivable and payable management, and trade finance. As a decisive leader, I excel at aligning business requirements with operational capabilities, leveraging analytical insights to define solutions that enhance productivity and customer satisfaction. My leadership style emphasizes teamwork, motivation, and a results-driven approach, empowering teams to achieve excellence and contribute to the organization’s growth.

Overview

18
18
years of professional experience

Work History

Operational Manager – Fund Transfer and Investigations Team Operations

COMMERCIAL BANK OF QATAR
01.2019 - Current
  • Currently managing a team of 20 members, ensuring that all transactions are processed on time and with accuracy. Continuously monitor team performance, providing one-on-one feedback and conducting yearly appraisals to support personal and professional growth.
  • Successfully raised the STP rate to over 95%, significantly improving operational efficiency and reducing manual intervention, leading to fewer errors and faster processing times.
  • Spearheading collaborations with correspondent banks and financial institutions (FI) to implement new payment services, such as instant payments through API and faster payments in partnership with banks and fintech companies.
  • Ensured accuracy in correspondent bank invoices, proactively rectifying payment formats to avoid repair transaction charges, minimizing operational overheads and improving overall transaction accuracy.
  • Managed large volumes of transactions daily, ensuring timely processing as per currency and market deadlines, maintaining operational flow even during high transaction periods.
  • Regularly updated SOPs to reflect changes in system requirements, central bank regulations, and new banking procedures. Ensured all team members were aligned with the latest procedures and operational standards.
  • Prepared weekly and monthly reports detailing transaction volumes, error rates, and team performance metrics, including performance incentives, to motivate and recognize high-performing team members.
  • Conducted time and motion studies to assess FTE (Full-Time Equivalent) requirements and optimize team size for better workload distribution and efficiency.
  • Actively participated in central bank meetings, ensuring that updates in payment processing systems were implemented on time, including regulatory changes and new payment schemes like RTP (Real-Time Payments).
  • Coordinated with the BOT team to automate manual payment processes, leading to improved efficiency and reduced team size while maintaining high-quality standards. Focused on achieving a work-life balance for the team through strategic automation.
  • Ensured timely resolution of audit findings to prevent operational impact, maintaining the bank’s compliance with both internal and external regulatory requirements.
  • Led the implementation of new SWIFT changes, including ISO 20022, transitioning from MT to MX messages, and integrating SWIFT Case Management and SWIFT GO for improved messaging efficiency and tracking.
  • Worked closely with the compliance team to ensure timely implementation of regulatory changes mandated by the Qatar Central Bank (QCB), including RTP payment systems and associated investigation processes.
  • Automated the investigation process to allow customer queries to be submitted directly through the digital app, reducing reliance on physical branch visits and phone calls. This resulted in enhanced turnaround times (TAT) for case resolution and improved customer satisfaction.
  • Coordinated with Digital Banking and Transaction Banking teams to support new implementations and system updates, ensuring smooth transitions and integration of new services.
  • Skills Utilized & Developed: Team Leadership & Performance Management, STP Optimization & Transaction Accuracy, Payment Services & API Integration, Process Automation & System Integration, Regulatory Compliance & Central Bank Coordination, SWIFT Implementation (ISO 20022, MT to MX Transition), Digital Transformation & Customer Experience Enhancement, Resource Planning & FTE Optimization, Audit Management & Issue Resolution, SOP Development & Updates

Manager, APAC Payments and Loan Team

J.P. MORGAN
11.2008 - 12.2018
  • Led payment and loan processing across multiple APAC regions including Hong Kong, Australia, Japan, Philippines, Vietnam, Thailand, and Korea. Managed diverse payment methods such as MT103, MT202, cover payments, DDA’s, and CHATS in multiple currencies for import/export settlements and loan transactions.
  • Monitored Nostro accounts to ensure timely payment execution. Oversaw daily reconciliation processes and reviewed payment files, emails, and maturity reports, ensuring all transactions were processed accurately and within deadlines.
  • Supervised the Swift message queue, focusing on MT199/299 messages to facilitate timely clearance of payments. Proactively ensured issues were resolved promptly to meet critical payment deadlines.
  • Worked closely with the Compliance Team and Client Services to clear transactions with the Office of Foreign Assets Control (OFAC). Coordinated with clients to gather necessary details for OFAC clearance, ensuring compliance with regulations.
  • Managed the suspense report for any discrepancies and processed adjustments in the Loan IQ (LIQ) system to resolve breaks and ensure seamless loan transaction flow.
  • Demonstrated strong problem-solving skills by resolving client service issues and system-related challenges at the team level, ensuring quick and effective solutions to minimize disruption.
  • Responsible for sending discrepancy notifications to presenting banks or beneficiaries and overseeing the processing of conditional acceptances to ensure smooth settlement of transactions.
  • Accountable for the calculation of charges related to payments based on pricing structures. Issued debit notifications to customers in line with sight and time bills, ensuring transparency and accuracy in fee assessments.
  • Led export and import LC discounting, loan processing, and funding and payment reporting. Managed the acceptance of export/import documents, ensuring compliance with financial regulations and client requirements.
  • Managed the release of high-value swift loans, term loans, trade finance (T/R) financing, discounting, participation, and buyer’s credit transactions. Ensured efficient processing within various country time zones, meeting strict deadlines.
  • Proactively managed escalation reports, working with Relationship Managers (RMs) to address non-payment issues and ensure timely fund transfers.
  • Authored and regularly updated Standard Operating Procedures (SOPs), ensuring that all team members were informed and trained on changes. Ensured smooth workflow continuity and accurate process execution.
  • Coordinated with the Internal Risk Team (OCMs) and PWC Audit Team to provide necessary documentation and clarification for SOX Audits. Ensured full compliance with internal and external auditing standards.
  • Promoted a culture of cross-training within the team to ensure smooth operations during absences and leave periods. Ensured no operational disruptions by establishing backup protocols for critical functions.
  • Reported incoming and outgoing funds to the Treasury department, ensuring accurate cash flow management and adherence to organizational guidelines.
  • Emphasized accuracy in all transactions, ensuring zero errors in processing by implementing strict checks and controls across all payment and loan transactions.
  • Skills Utilized & Developed: Regional Payment Processing & Multi-Currency Management, Compliance & Regulatory Knowledge (OFAC, SOX), Nostro Account & Loan IQ Reconciliation, Swift Messaging (MT103, MT202, MT199, MT299), Client Coordination & Issue Resolution, Standard Operating Procedures (SOP) Development, High-Value Transaction Management, Treasury & Financial Reporting, Risk Management & Audit Coordination, Team Leadership & Cross-Functional Collaboration

Team Member

CITI GROUP GLOBAL SERVICES
10.2007 - 11.2008
  • Performed reconciliation of accounts across multiple teams on a daily, weekly, and monthly basis to ensure accuracy and consistency in financial records.
  • Issued Debit Authority to debit the Nostro accounts for unauthorized credits, ensuring proper adjustments were made in compliance with company policies.
  • Managed the Return of Funds process by coordinating the return of un-applied credits to foreign banks, ensuring timely resolution and compliance with international financial standards.
  • Compiled and prepared Management Information System (MIS) reports on a daily and monthly basis, providing senior management with insights into account activities and overall financial health.
  • Managed the reconciliation process of various Nostro accounts maintained by Citibank, ensuring accurate reporting and effective resolution of discrepancies.

Education

Bachelor of Commerce (B.Com) -

Mumbai University
01.2007

Skills

  • Regional Payment Processing & Multi-Currency Management
  • Compliance & Regulatory Knowledge (OFAC, SOX)
  • Nostro Account & Loan IQ Reconciliation
  • Swift Messaging (MT103, MT202, MT199, MT299)
  • Client Coordination & Issue Resolution
  • Standard Operating Procedures (SOP) Development
  • High-Value Transaction Management
  • Treasury & Financial Reporting
  • Risk Management & Audit Coordination
  • Team Leadership & Cross-Functional Collaboration
  • STP Optimization & Transaction Accuracy
  • Payment Services & API Integration
  • Process Automation & System Integration
  • Regulatory Compliance & Central Bank Coordination
  • SWIFT Implementation (ISO 20022, MT to MX Transition)
  • Digital Transformation & Customer Experience Enhancement
  • Resource Planning & FTE Optimization
  • Audit Management & Issue Resolution
  • SOP Development & Updates
  • Operations Management & Key Skills
  • Fund Transfer & Investigations
  • Trade Finance & Reconciliations
  • Back-End Operations
  • Client Servicing
  • Service Delivery
  • Training & Development
  • Cost Optimization
  • Process Migration & Improvement
  • Team Management
  • Effective Communicator & Collaborator
  • Intuitive Innovator (SEM)
  • Analytical & Problem-Solving
  • Motivator & Team Builder

References

Available upon request.

Hobbies and Interests

  • Reading
  • Listening to Music

Disclaimer

I hereby certify that the above-mentioned details are true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Marathi
  • Kannada

Personal Information

  • Passport Number: Z7095222
  • Date of Birth: 06/13/87
  • Nationality: Indian
  • Marital Status: Single

Timeline

Operational Manager – Fund Transfer and Investigations Team Operations

COMMERCIAL BANK OF QATAR
01.2019 - Current

Manager, APAC Payments and Loan Team

J.P. MORGAN
11.2008 - 12.2018

Team Member

CITI GROUP GLOBAL SERVICES
10.2007 - 11.2008

Bachelor of Commerce (B.Com) -

Mumbai University

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Mamta Suvarna