MAMTA THAKUR

• Administered diverse functions such as marketing, preparing proposals, and customer service
• Worked closely with the Director on project planning and delivery
• Organised a webinar for HR heads and round table conferences with C-level executives and generated leads
• Collaborated with clients to identify their training challenges, coordinated with our product development and Learning & Development team to create and present appropriate solutions
• Oversaw social media strategies, email marketing campaigns, negotiated contracts, regulated vendors and the digital marketing agency
• Assisted in creating RFPs and RFQs to present for new business opportunities and influence decisions

• Handled multiple key accounts with complete P&L accountability and generated targeted revenue
• Executed and monitored projects at a cross-functional and regional level within the allocated budget, defined scope, quality standards and timelines for all customer deliverables
• Spearheaded campus drives, attended job fairs, organised training programs & engagement events for selected candidates, and on boarded candidates with a conversion rate of more than 88%
• Helped in screening, recruiting and deploying 8 trainers at client’s location and managed their utilization
• Led and coached a team of 12 including 2 centre heads and 10 training coordinators & recruiters in achieving KPIs
• Introduced process improvement and resource optimisation strategies resulting in reduced cost by 17%
• Conducted periodic reviews to ensure projects stayed on track, developed risk management strategies and provided regular reports to the clients
• Built rapport with various support functions to make sure projects were delivered smoothly and on time
• Presented quarterly business reviews to the board
• Led two skilling Corporate Social Responsibility projects covering over 1100 beneficiaries

· Promoted wellness and lifestyle products of the company online

· Recruited, trained and mentored partners to help them grow their e-commerce business

• Managed the entire operations and increased the centre profitability within the allocated budget
• Supervised admission process, batch scheduling, training delivery calendar, and roster planning for 200 students
• Conducted monthly performance reviews for the staff of 10 including coordinator, accountant, counselors and faculties
• Oversaw training, certification, internship and placement activities
• Maintained regular communication with businesses to understand their manpower requirements, presenting candidates for internships and inviting them for campus placement drives
• Prepared periodic reports on centre activities and shared with the management

• Acquired new customers for financial services and provided timely response to any queries
• Strengthened relationships with customers to have minimum escalations and meet sales and cross-sell targets
• Coordinated with the service team for smooth on boarding & servicing of the customers
• Diagnosed areas of improvement and implemented solutions to address issues raised by customers

• Achieved sales and cross-sell targets and ensured adherence to KYC & AML guidelines
• Managed day-to-day branch operations, administrative responsibilities and 2 sales executives
• Scrutinized customer documents to minimize the rejection rate from the credit department
• Liaised with credit and operations teams for smooth loan approvals, disbursement and discrepancy resolution
• Managed customer relations on ongoing basis to maximize customer retention, prevent any payment default
• Recruited, trained and supervised 2 channel partners while ensuring compliance with all policies

• Mentored teams(18-20 members), handled escalations, monitored calls for TNA and implemented corrective measures to improve customer satisfaction score
• Participated in meetings with the team leaders to discuss steps to reduce attrition and increase productivity
• Prepared, analyzed various team performance reports, and shared with the management

• Acquired new customers, built relationships with them and provided timely response to their queries
• Developed new corporate alliances to expand business opportunities
• Coordinated with the operations team and provided solutions to customer issues