Hi, I’m
Mamta Toppo
Customer Care Executive
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
1
Certification
Work History
American Express Gurugram
Senior Credit Analyst
03.2023 - Current
Job overview
- Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
- Developed customized solutions catering to clients'' unique credit requirements while adhering to regulatory standards.
R1RCMGurugram
Senior Analyst
07.2022 - 03.2023
Job overview
- Provided medical billing and coding duties.
- Contacted insurance companies for patient medical billing operations.
- Reviewed accounts of inpatient areas and medical records to troubleshoot billing issues.
Admiral Solutions Gurugram
Customer Care Representative
02.2017 - 11.2020
Job overview
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
John KeellsGurugram
Senior Associate
11.2014 - 09.2016
Job overview
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
Convergys Gurugram
Customer Care Representative
07.2013 - 09.2014
Job overview
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
HCL Technologies Noida
Customer Care Executive
01.2013 - 07.2013
Job overview
- Streamlined customer support processes for improved call handling times and resolutions.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
IGNOUDistance Learning
B.A. Programme from Arts
06.2021
Private Candidate Private
12th
08.2012
St.Francis De Sales School New Delhi
10th
05.2010
Skills
Oral and written communications
Multitasking Abilities
Adaptability
Certification
Diploma course in Office Management
Timeline
Senior Credit Analyst
American Express
03.2023 - Current
Senior Analyst
R1RCM
07.2022 - 03.2023
Diploma course in Office Management
04-2022
Customer Care Representative
Admiral Solutions
02.2017 - 11.2020
Senior Associate
John Keells
11.2014 - 09.2016
Customer Care Representative
Convergys
07.2013 - 09.2014
Customer Care Executive
HCL Technologies
01.2013 - 07.2013
IGNOU
B.A. Programme from Arts
Private Candidate
12th
St.Francis De Sales School
10th