Mamta H Mall
Ahmedabad
Summary
Seeking Challenging Position in field of Marketing & Public Relations within Service Industry. Working with the service Industry has given me hands on experience in dealing with people at all levels which has groomed me to Sense, Serve & Satisfy Complex Consumer Behavior. To develop my career in the sector of Immigration & Study-Abroad oppurtunities by representing various educational institute in itself has a bright future. The growth in this area has been very fast. It interests me because in neck to neck competition it is a very challenging job.
Overview
44
44
years of professional experience
Work History
Manager
Hyderabad Study Abroad, Promotions Pvt Ltd
- Creating awareness of studying overseas through visual presentations specifically for Australia, Newzealand & Canada
- Also handled immigration processing for those who were interested for the same countries.
Assistant Manager
Education consulting Company
Ahmedabad
01.2000
- In the Asian sub-continent
- Established in 1996, Canam made a deliberate foray into immigration consulting for four countries i.e
- Canada, Australia, New Zealand and UK and student visas for USA, UK, Canada, Australia, New Zealand, Singapore, Ireland, Switzerland, and Ireland, Tasks Performed
- Looking after overall filing & maintaing records of clients & the data-base of daily walk-ins
- Guiding student-advisors & solving student problems pertaining to admissions, visa files
- Assist seniors during client-discussions, explaning documentation particularly for immigration clients, guiding them in selecting the NOC Code(Canada) & ASCO as per Australian standard following the SOL
- Documentation of immigration clients, guiding in preparation of documents, selection of occupation for filing as per the Australian & Canadian occupational standards
- Coordinate with corporate office for application status of Student & Immigration clients
- Arranging in house seminars & seminars at major cities of Gujarat
- Overall incharge of seminar, hall bookings to arrangements in the hall, planning for marketing strategies for seminars viz advertisements in newspapers, flyers, handbills, banners, send mailers to existing database
- Organising & making arrangements of firm’s own education fair held twice a year, in cities like Ahmedabad, Vadodara & Anand
- Taking care of accounts activity, handling cash, preparing MIS, Monthly Expense Statement, cash management, depositing collections in company’s account
- Counsel students for course selection
- Guiding for selecting country which would be suitable as per the future prospects the student
- Documentation for admission & visa process of student-clients for Australia, Canada, U.K
- Switzerland
- Providing funds guidance,guiding for bank loans, C.A
- Statements etc
- Interact with students’ parents
- Handling immigration inquiries.
Designation Senior Counselor
IDP Education Pty Ltd
01.1969
- Canada & USA Student, (IDP) is a global company offering student placement and English language testing services
- Through its subsidiary IELTS Australia Pty Ltd, IDP is a partner in IELTS, one of the world’s leading English language proficiency tests, IDP’s fellow IELTS partners are the British Council and Cambridge University
- IDP was established by Australian universities in, and has over 40 years experience in international education
- IDP is also a part-owner of IELTS, the world’s leading English language proficiency test)
- Job Profile:
- Responsible for updating of OSCAR (Overseas Student Central Advice Resource) on a regular and timely basis;
- Counselling students on various study options available in various countries & assisting throughout the visa process
- Meticulously planning for the IDP Road show and interview programs, inclusive of pre-screening the student applicants for the participating universities
- Responsible for answering queries generated through various marketing activities undertaken by the organization and resolution of students’ queries
- Lodging of visa files for students applying to various institutions
- Liaising with clients during office visits
- Looking after overall filing & maintaing records of clients & the data-base of daily walk-ins
- Guiding student-advising & solving student problems pertaining to admissions, visa files
- Documentation of guiding in preparation of documents, selection of courses & Institutions
- Co-ordinate with institutions application status
- Co-ordinate with DIAC regarding visa application status
- Arranging in house seminars & seminars at major cities of Gujarat
- Overall incharge of seminar, hall bookings to arrangements in the hall, planning for marketing
- Strategies for seminars viz advertisements in newspapers, flyers, handbills, banners, send mailers to existing database
- Providing funds guidance, guiding for bank loans, C.A
- Statements etc
- Interact with students’ parents
- Branch Operations in absence of Branch Manager
Sr. Manager
IDP Education India Pvt, Ltd
07.2021 - Current
- Drive the development and implementation of office based business plans which address country needs and are aligned to IDP’s strategic milestones
- Set and monitor office level KPIs to support the implementation of the zones business plan
- Improve zone business performance by identifying and maximizing opportunities for leverage across offices of knowledge, skills and infrastructure
- Financial Management Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone
- Implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for all offices within the country Sales Performance Develop and maintain a strong sales and service culture within the business
- Identify, develop and implement strategies to achieve sales objectives for the offices for student placement
- Monitor results and initiate corrective action where required
- Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved
- Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks
- Improve sales skills through training Service Standards Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the offices Global Participation Drive and guide the offices participation in and execution of global improvement projects where applicable People Develop a strong Counselling, Sales team to oversee the creation of a dynamic, work place, building the culture
- Proactively provide timely feedback and advice to the Supervisor on the management of offices and on from competitor activities, changing business environment, Compliance With support of Finance team manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards Integrate compliance requirements into staff performance appraisals and annual objectives
Branch Manager
05.2017 - 06.2021
Designation Destination Manager
IDP EDUCATION INDIA Pvt Ltd
Ahmedabad
07.2013 - 04.2017
IDP EDUCATION INDIA Pvt Ltd
Ahmedabad
01.2011 - 06.2013
Designation Counselor
IDP EDUCATION INDIA Pvt Ltd
Ahmedabad
01.2007 - 12.2011
- Responsible for updating of CRM (Customer Relationship Management) on a regular and timely basis; with the CRM Champion authority for Ahmedabad branch office
- Counselling students on various study options available in Australia and assisting throughout the visa process
- Meticulously planning for the IDP Road show and interview programs, inclusive of pre-screening the student applicants for the participating universities
- Responsible for answering queries generated through various marketing activities undertaken by the organization and resolution of students’ queries
- Lodging of eVisa files for students applying to various institutions in Australia
- Liaising with clients of IDP who come for regular visits at our office
- Looking after overall filing & maintaing records of clients & the data-base of daily walk-ins
- Guiding student-advising & solving student problems pertaining to admissions, visa files
- Documentation of guiding in preparation of documents, selection of courses & Institutions
- Co-ordinate with institutions application status
- Co-ordinate with DIAC regarding visa application status
- Arranging in house seminars & seminars at major cities of Gujarat
- Overall incharge of seminar, hall bookings to arrangements in the hall, planning for marketing
- Strategies for seminars viz advertisements in newspapers, flyers, handbills, banners, send mailers to existing database
- Providing funds guidance, guiding for bank loans, C.A
- Statements etc
- Interact with students’ parents
Consultant
Canam Consultants Ltd
03.2004 - 12.2006
- Is the largest ISO 9001:
Designation Counselor
Organisation Canam Consultants Ltd
Ahmedabad
03.2003 - 05.2005
- Performed
- Counsel student inquiries
- Providing information to students of various study options abroad
- Guiding students in selection of course
- Explain entry requirements needed for each course
- Providing information on requirements of score for SAT, IELTS TOEFL, GRE, GMAT
- Documentation for admission & visa process
- Provide information on funding required for visa, moveable &immoveable assets, education loans from banks
- Preparing financial summary, SOP’s, CV’s
- Filing & maintaining the correspondence received from institutes for students
- Preparing visa files as per the checklist
- Handling immigration inquiries.
Business Representative
Nasik, Marathi
12.1998 - 03.2005
- For “Gavakari”, a Nasik based Marathi daily and “The Day View”, an English publication from the same group for the state of Gujarat The group enjoys tremendous business potential
- Having taken up the job of media marketing, the columnage for the group has almost doubled
- Making presentations to the clients & agencies regarding the publication and marketing it as an advertisement medium
- Advertisement Revenue Generation from the entire Gujarat region.
Business representative
Hathway Cable & Datacom Pvt Ltd
04.2000 - 03.2001
- Cable Channels CCC (Cine Channel ), C News & Local Cable since November’00
- The group enjoys high GRPs because of excellent media built up thus making it the second largest cable network in India
- Job responsibilities included:
- Making presentations to the clients & agencies regarding the channel and marketing it as an advertisement medium
- Advertisement Revenue Generation from the entire Gujarat region
- Giving feedback to the management about the needs of the audience, program viewing habits, ground cable distribution problems, channel preference, feedback about the competitors on the above aspects etc.
Manager
Azco Promotions Pvt Ltd
06.1989 - 11.1999
teacher
St.Kabir School
Ahmedabad
06.1989 - 05.1995
- Professional Qualification
- Diploma in Journalism
- I have undertaken training at The Times of India at the editorial table for six weeks
Education
Graduate - English Literature
Gujarat University
Bachelor of Education - core English
Timeline
Sr. Manager
IDP Education India Pvt, Ltd
07.2021 - Current
Branch Manager
05.2017 - 06.2021
Designation Destination Manager
IDP EDUCATION INDIA Pvt Ltd
07.2013 - 04.2017
IDP EDUCATION INDIA Pvt Ltd
01.2011 - 06.2013
Designation Counselor
IDP EDUCATION INDIA Pvt Ltd
01.2007 - 12.2011
Consultant
Canam Consultants Ltd
03.2004 - 12.2006
Designation Counselor
Organisation Canam Consultants Ltd
03.2003 - 05.2005
Business representative
Hathway Cable & Datacom Pvt Ltd
04.2000 - 03.2001
Assistant Manager
Education consulting Company
01.2000
Business Representative
Nasik, Marathi
12.1998 - 03.2005
Manager
Azco Promotions Pvt Ltd
06.1989 - 11.1999
teacher
St.Kabir School
06.1989 - 05.1995
Manager
Hyderabad Study Abroad, Promotions Pvt Ltd
Graduate - English Literature
Gujarat University
Bachelor of Education - core English
Designation Senior Counselor
IDP Education Pty Ltd
01.1969