Mamtha Ashok Lal
Travel Specialist
Bengaluru,KA
Summary
Detail-oriented Process Associate with experience in enhancing customer satisfaction within the travel and hospitality industry. Successfully resolved service-related issues and managed international bookings, leading to a 30% increase in customer retention. Seeking opportunities to leverage effective time management and empathy skills to deliver exceptional customer experiences.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Travel Specialist
Reward360
01.2025 - Current
- Offer tailored recommendations based on client preferences (restaurants, tours, shopping, nightlife).
- Arrange VIP services such as airport meet-and-greet, priority check-in, and fast-track immigration
- Organize private jets, yacht charters, limousine services, or helicopter transfers.
- Coordinate luxury experiences (e.g., wine tasting with a sommelier, private museum tours)
- Be available for emergencies such as lost passports, medical issues, or missed connections.
- Coordinate with embassies, local authorities, and insurance providers when needed.
Destination Expert
Trip Factory
11.2023 - 12.2024
- Understand customer travel preferences, needs, and budgets.
- Offer expert advice on destinations, attractions, travel seasons, and cultural expectations.
- Present customized travel packages and upsell additional services (e.g., travel insurance, excursions).
- Convert inquiries into confirmed bookings and meet or exceed sales targets.
Process Associate
IGT solutions
11.2022 - 09.2023
- Proactively address inquiries, concerns, and issues related to flight bookings, hotel accommodations, travel itineraries, and other hospitality services, ensuring a high level of satisfaction.
- Effectively handled and resolved customer complaints or service-related issues by offering timely, professional solutions that aligned with company policies and procedures.
- Supported customers in making, modifying, or cancelling international flight bookings, ensuring precise details regarding flight schedules, dates, and seat preferences to meet their needs.
- Oversee reservations for hotels, car rentals, and additional hospitality services, delivering seamless and personalized travel experiences as part of the overall travel package.
- Ensured the accurate and timely entry of customer records, booking information, and transaction details into the system, maintaining data integrity and confidentiality at all times.
- Efficiently processed ticket modifications, such as name changes, rebooking due to cancellations, and refund requests, adhering to company policies and ensuring customer satisfaction.
Audient Generation Executive
Kestone
12.2021 - 11.2022
- Created comprehensive attendee personas based on demographics, interests, and industry data to guide marketing strategies and tailor messaging for maximum engagement.
- Designed and executed lead generation tactics (via online forms, partnerships, and database segmentation) to capture a targeted audience, aiming to increase registration by at least 20%.
- Planned and deployed segmented email campaigns, including event invitations, reminders, and post-event follow-ups, ensuring a 25%+ open rate and a 10%+ conversion rate for event registrations.
- Ensured all event communications-emails, social media posts, and website content-reflect the event's branding, messaging, and unique value proposition, driving consistent engagement across channels.
- Gathered and analysed feedback from attendees through surveys or direct outreach to assess satisfaction and identify areas for improvement, aiming for an attendee satisfaction score of 85% or higher.
- Worked closely with the sales team to align audience acquisition goals with sales objectives, particularly for events designed to generate leads or business opportunities, driving a 10% increase in qualified leads post-event.
Education
Bcom - Finance
M S Ramaiah College of Arts Science and commerce
Bangalore, KarnatakaPUC - BASC
ST. Anne's Pre-University College for Girls
Bangalore, KarnatakaSSLC - undefined
St. Mary's Girls High School
Bangalore, KarnatakaSkills
Tally Prime
Basic to Adv Excel
Power BI
Soft Skills
Effective Communication
Time Management
Leadership
Team Work
Productive
Timeline
Travel Specialist
Reward360
01.2025 - Current
Destination Expert
Trip Factory
11.2023 - 12.2024
Process Associate
IGT solutions
11.2022 - 09.2023
Audient Generation Executive
Kestone
12.2021 - 11.2022
PUC - BASC
ST. Anne's Pre-University College for Girls
SSLC - undefined
St. Mary's Girls High School
Bcom - Finance
M S Ramaiah College of Arts Science and commerce