Summary
Overview
Work History
Education
Skills
Timeline
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Mamtha Ashok Lal

Travel Specialist
Bengaluru,KA

Summary

Detail-oriented Process Associate with experience in enhancing customer satisfaction within the travel and hospitality industry. Successfully resolved service-related issues and managed international bookings, leading to a 30% increase in customer retention. Seeking opportunities to leverage effective time management and empathy skills to deliver exceptional customer experiences.

Overview

3
3
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages

Work History

Travel Specialist

Reward360
01.2025 - Current
  • Offer tailored recommendations based on client preferences (restaurants, tours, shopping, nightlife).
  • Arrange VIP services such as airport meet-and-greet, priority check-in, and fast-track immigration
  • Organize private jets, yacht charters, limousine services, or helicopter transfers.
  • Coordinate luxury experiences (e.g., wine tasting with a sommelier, private museum tours)
  • Be available for emergencies such as lost passports, medical issues, or missed connections.
  • Coordinate with embassies, local authorities, and insurance providers when needed.

Destination Expert

Trip Factory
11.2023 - 12.2024
  • Understand customer travel preferences, needs, and budgets.
  • Offer expert advice on destinations, attractions, travel seasons, and cultural expectations.
  • Present customized travel packages and upsell additional services (e.g., travel insurance, excursions).
  • Convert inquiries into confirmed bookings and meet or exceed sales targets.

Process Associate

IGT solutions
11.2022 - 09.2023
  • Proactively address inquiries, concerns, and issues related to flight bookings, hotel accommodations, travel itineraries, and other hospitality services, ensuring a high level of satisfaction.
  • Effectively handled and resolved customer complaints or service-related issues by offering timely, professional solutions that aligned with company policies and procedures.
  • Supported customers in making, modifying, or cancelling international flight bookings, ensuring precise details regarding flight schedules, dates, and seat preferences to meet their needs.
  • Oversee reservations for hotels, car rentals, and additional hospitality services, delivering seamless and personalized travel experiences as part of the overall travel package.
  • Ensured the accurate and timely entry of customer records, booking information, and transaction details into the system, maintaining data integrity and confidentiality at all times.
  • Efficiently processed ticket modifications, such as name changes, rebooking due to cancellations, and refund requests, adhering to company policies and ensuring customer satisfaction.

Audient Generation Executive

Kestone
12.2021 - 11.2022
  • Created comprehensive attendee personas based on demographics, interests, and industry data to guide marketing strategies and tailor messaging for maximum engagement.
  • Designed and executed lead generation tactics (via online forms, partnerships, and database segmentation) to capture a targeted audience, aiming to increase registration by at least 20%.
  • Planned and deployed segmented email campaigns, including event invitations, reminders, and post-event follow-ups, ensuring a 25%+ open rate and a 10%+ conversion rate for event registrations.
  • Ensured all event communications-emails, social media posts, and website content-reflect the event's branding, messaging, and unique value proposition, driving consistent engagement across channels.
  • Gathered and analysed feedback from attendees through surveys or direct outreach to assess satisfaction and identify areas for improvement, aiming for an attendee satisfaction score of 85% or higher.
  • Worked closely with the sales team to align audience acquisition goals with sales objectives, particularly for events designed to generate leads or business opportunities, driving a 10% increase in qualified leads post-event.

Education

Bcom - Finance

M S Ramaiah College of Arts Science and commerce
Bangalore, Karnataka

PUC - BASC

ST. Anne's Pre-University College for Girls
Bangalore, Karnataka

SSLC - undefined

St. Mary's Girls High School
Bangalore, Karnataka

Skills

Tally Prime

Timeline

Travel Specialist

Reward360
01.2025 - Current

Destination Expert

Trip Factory
11.2023 - 12.2024

Process Associate

IGT solutions
11.2022 - 09.2023

Audient Generation Executive

Kestone
12.2021 - 11.2022

PUC - BASC

ST. Anne's Pre-University College for Girls

SSLC - undefined

St. Mary's Girls High School

Bcom - Finance

M S Ramaiah College of Arts Science and commerce

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Mamtha Ashok LalTravel Specialist