Manab U Das
Newtown
Summary
Results-oriented Retail Professional experienced in customer service and team management. Delivered exceptional service while enhancing operational efficiency through effective communication and collaborative leadership. Committed to leveraging extensive experience to drive organizational success and personal growth.
Overview
3
3
Languages
11
11
years of professional experience
2027
2027
years of post-secondary education
Work History
Barista Supervisor
TAJ TAAL KUTIR
02.2024 - Current
- Led daily operations of a cafe, balancing specialty coffee preparation with staff management. Key responsibilities include crafting high-quality beverages, managing shift schedules, training team members, overseeing inventory, and ensuring strict health and safety standards. Managed daily team operations, ensuring productivity, evaluating employee performance, and enforcing workplace policies and safety standards. They also handle training, schedule management, and conflict resolution. Facilitated new hire transitions, ensuring understanding of company policies and procedures.
- Oversaw daily operations of coffee preparation and customer service, ensuring efficiency and quality. of coffee preparation and customer service.
- Conducted training sessions for new baristas on beverage preparation and customer interaction. on beverage preparation and customer engagement.
- Oversaw inventory management by tracking stock levels and monitoring supply orders. and ordered supplies to ensure availability.
Assistant Manager
CALCUTTA 64 CAFй
03.2019 - 01.2024
- Managed daily operations, supervised staff, and coordinated inventory management (ordering/stocking) to ensure high customer service, cleanliness, and adherence to health/safety standards while supporting main manager with training, scheduling, and promotions. They need strong leadership, customer service, and operational skills to keep the cafe running smoothly, profitably, and with a great customer experience.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Assisted in training new employees on customer service protocols and menu items.
- Coordinated daily operations to maintain a smooth workflow in the café.
Store Assistant Manager
Spencer Retail
03.2017 - 03.2018
- Oversaw daily store operations, managed and trained staff, provided customer service, monitored inventory and sales performance, and ensured store appearance and safety to support sales goals and operational efficiency.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Restocked shelves throughout store to ensure product availability for customers. and maintained store presentation standards.
- Processed transactions at point-of-sale to ensure accurate sales records and customer satisfaction. accurately using point-of-sale systems.
Cashier
Arambagh's FoodMart
01.2016 - 03.2017
- Roles and responsibilities include scanning items accurately and processing payments (cash, credit, debit) to ensure smooth transactions, handling returns and exchanges, providing customer service, maintaining clean, organized workspace and balancing cash drawer for accurate financial reporting, and assisting with stocking and other store duties to support overall store operations. The primary focus is efficient, friendly, and accurate transaction handling to ensure a positive customer experience.
- Processed customer transactions at Arambagh's FoodMart using cash and credit methods.
- Maintained accurate cash drawer by counting and reconciling daily receipts.
- Assisted customers with product inquiries by providing detailed information and recommendations.
Education
B.com -
Acharya Girish Chandra Bose College
KolkataSkills
- Coffee Brewing Techniques
- Inventory Management
- Tally ERP 9
- MS Word
- Ms Excel
- Problem Solving
- Public Speaking
- Coffee Brewing Techniques
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Barista Supervisor
TAJ TAAL KUTIR
02.2024 - Current
Assistant Manager
CALCUTTA 64 CAFй
03.2019 - 01.2024
Store Assistant Manager
Spencer Retail
03.2017 - 03.2018
Cashier
Arambagh's FoodMart
01.2016 - 03.2017
B.com -
Acharya Girish Chandra Bose College
Personal Information
- Teaching
- Child care
- Sports
- Gaming
- Music
- Collecting
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Teaching
- Traveling
- Playing Guitar
Areas Of Interest
- Teaching
- Child care
- Sports
- Gaming
- Music
- Collecting
Personal Information
- Teaching
- Child care
- Sports
- Gaming
- Music
- Collecting
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Teaching
- Traveling
- Playing Guitar