Manali Deshpande

Responsible for the entire process of obtaining visas, such as business visas, work visas, tourist visas, family visas, sports visas, and journalist visas, etc.

• Securely handled documents containing PII.
• Provided end-to-end support to the client from the pre-documentation stage to the time the visa is received, which includes gathering information, document verification, government paperwork, scheduling appointments, visa verification, etc.
• Keep clients informed about any changes in immigration policies, procedures, or document requirements that may impact clients' visa applications.
• Address clients' all queries or concerns in a timely manner to achieve customer satisfaction.
• Managed approximately 50 -75 incoming calls, emails per day from the customers
• Address clients' all queries or concerns in a timely manner to achieve customer satisfaction.
• Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
• Monitored customer feedback closely to identify challenges, and implement corrective actions as necessary.
• Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
• Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
• Answers all the clients' calls to resolve all the existing and new clients' queries.
• Manage personal as well as the team's inbox to respond to all the clients' queries and to keep them updated about their visa process.

Office Administration

• Day to Day Administration
• Managing the occupational health & safety requirements together with the building management.
• Support to the MD (H+K), GM and CFO (Landor & Fitch) in their admin task .
• Managing couriers, office supplies and client

Team Operations

• Managing Starters and leavers' process with IT, Security.
  • Supporting the employee onboarding experience including coordinating IT set up, preparation of starter packs, 90-day plans and compliance activities.
  • Partner with key stakeholders to manage team events, annual leave and team planning.
  • Organising internal trainings, meetings, social events, and external client meetings/ workshops.
  • Managing company travel bookings and visa processing.

Finance Support
• Managing the team's corporate credit cards and UBER for Business accounts/ matters.
• Supporting MD (H+K), GM and CFO (Landor & Fitch) with expenses claims
• Managing business subscriptions
• supplier/vendor set ups and raising purchase orders.

Office Administration

• Day to day administration
• Managing office space & supplies
• Managing office stationary
• Greeting candidates & clients
• Answering direct calls

Recruitment

• Preparing JD role
• Posting job advert on job platforms
• Screening applications & taking telephonic interviews
• Scheduling interview
• Updating master data in JobAdder

Office Administration:

• Day to day office Administration
• Managing office space & Kitchen Supplies
• Managing senior management's travel bookings

HR Activities

• End to end recruitment
• Onboarding & offboarding
• Managing HR documents
• Update recruitment master data

Office Administration

• Day to day administration
• Managing office space, kitchen supplies & office stationary
• Supporting CTO & Business Manager in day to day office task
• Managing team's travel

HR Operations

• End to end recruitment
• Onboarding & Offboarding
• Creating & reviewing HR policies & documentation.
• Assisting payroll team in monthly billing (if needed)
• Arranging team events, training & workshops

HR Activities

• In-house recruitment
• Managing Onboarding & Offboarding
• Employee engagement activities
• Supporting finance team for monthly labor billing

Admin Activities

• Day to day office administration
• Managing team's travel booking
• Managing company expats accommodation