Manali Sharma

Project Title:

Impact of India Post Payment Bank on Financial Inclusion in Rural India.

Deliverables: - Handling customers query regarding routine updation tasks.

- Assist customers in the process of providing Financial services such as Opening of Saving Account, Merchant onboarding & CELC Registration.

- Counseling customers about the various schemes offered at the bank as well as types of savings accounts. Learning

Outcomes: - Acquired knowledge about Digital Payment system of IPPB.

- Learned the basic regulatory compliance.

- Gained about the product and services of IPPB.

- Observed and analyzed customer preference and behavior trends.

- Learned to navigate and promote digital banking platforms like mobile and internet banking, enhancing customer convenience.

• Completed data entry and filing to keep records updated for easy retrieval.
• Updating student's data on RTE and CBSE portal.
• Assist HR and Admin department whenever required
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed all tasks in compliance with company policies and procedures.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Resolved customer problems and complaints.