MANALI SHINDE
Asst. Manager Front Office
KOLKATA
Summary
Dedicated and experienced Executive with a successful track record spanning over 10 + years. Consistently delivering mission-critical results, I aim to contribute my skills, knowledge, and experience to a reputable organization. Exceling in diverse environments, my exceptional communication and cross-cultural team management skills drive optimal profitability. Specializing in forging strategic alliances with organizational leaders and effectively supporting key business initiatives, I am an ambitious team leader dedicated to fulfilling objectives with utmost dedication.
Overview
17
17
years of professional experience
5
5
Languages
Work History
NVOC Executive
JioFiber
06.2021 - 12.2023
- Handling Chat Process
- Resolving Customer Queries and helping in improvising the process through Feedback and Analysis
- Meeting the daily targets
- Escalating the critical cases to the concerned team
- Following the daily activities and guidelines at par to the company policy
- Calling in critical cases to get the root cause and pacify the customer with our SOP norms
- Follow up with the concerned teams, for a proper customer satisfaction level
Asst. Front Desk Manager
Hotel Fidalgo
12.2015 - 02.2018
- Handling VIP check in's and escorting them
- Handling Morning Meetings
- Assisting my Front Office Manager and colleagues in their daily operations
- Supervised front desk staff consisting of 10+ employees.
- Responded to customer service inquiries, both in-person and by telephone.
- Ensured adherence to hotel policies by monitoring employee compliance during shifts.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
Guest Relations & Front Office Executive
Club Mahindra Resort & Spa (MAHINDRA HOLIDAYS)
03.2010 - 06.2015
- Handling VIP check ins and escorting them to their respective rooms
- Taking care of the check ins and checkouts
- Handling feedback for the resort
- Playing a vital role for PHF of the resort
- Assisting my Managers and colleagues in their daily operations
Guest Relation Executive, Sr. Front Office Executive
YOGI EXECUTIVE
06.2009 - 12.2009
- Reporting to the front office Manager on a daily basis
- Solely responsible for taking guest for the show round of the property
- Handling check-ins & check-outs
- Respond promptly to guest enquiries
- Maintain guest history and keep them update of any promotions or activities happening in the hotel
- Giving daily reports to M.D's, taking briefings & making duty roasters
- Checking rooms before guest arrival & making it up to mark
- Handle all the written work in the department
- Ensure that the guest is satisfied with service before they leave and give them a fond farewell and warm goodbye to ensure repeat visits
Restaurant Hostess
ITC FORTUNE Select Exotica
10.2007 - 03.2009
- Company Overview: by WELCOME GROUP
- Reporting to the Restaurant Manager on a daily basis
- Solely responsible for receiving guests seating them
- Offer menu cards and assist the station waiter with personalized service
- Respond promptly to guest enquiries
- Maintain guest history and keep them update of any promotions or activities happening in the outlet
- Handle all the written work in the department
- Ensure that the guest is satisfied with service before they leave and give them a fond farewell and warm goodbye to ensure repeat visits
- By WELCOME GROUP
Hostess
Hotel Tunga Regenza
12.2006 - 08.2007
Education
1 Year Diploma - Aviation and Hospitality Management
AHA (Air Hostess Academy)
01.2005 - 2006.01
Diploma Certificate - Ms Office
Plus Point Computer Centre
Skills
Customer relations
Team building
Customer retention
Problem resolution
Administrative skills
Team leadership
Team player
Customer relations
Accomplishments
- Employee of the month, April, 2012, Club Mahindra Lake Pavna Resort
- Employee of the month, August, 2009, Hotel Yogi Executive Vashi
- Welcomlook, December, 2008, Fortune Hotel Vashi
- Appreciation for the flagging-off day, Fortune Hotel, Vashi
- Employee of the Month, July, 2008, Fortune Hotel
- WOW achiever of the Month, March, 2008, Fortune Hotel
Vision
Normal
Personal Information
- Height: 5.1
- Date of Birth: 03/13/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Travelling to different Places
Travelling gives me a good opportunity to learn a lot about the history of the country I visit, to see cultural and historical places, to meet people of different nationalities, to learn a lot about their traditions, customs and culture.
Timeline
NVOC Executive
JioFiber
06.2021 - 12.2023
Asst. Front Desk Manager
Hotel Fidalgo
12.2015 - 02.2018
Guest Relations & Front Office Executive
Club Mahindra Resort & Spa (MAHINDRA HOLIDAYS)
03.2010 - 06.2015
Guest Relation Executive, Sr. Front Office Executive
YOGI EXECUTIVE
06.2009 - 12.2009
Restaurant Hostess
ITC FORTUNE Select Exotica
10.2007 - 03.2009
Hostess
Hotel Tunga Regenza
12.2006 - 08.2007
1 Year Diploma - Aviation and Hospitality Management
AHA (Air Hostess Academy)
01.2005 - 2006.01
Diploma Certificate - Ms Office
Plus Point Computer Centre
Similar Profiles
John MondalJohn Mondal
Senior Analyst at Wipro LimitedSenior Analyst at Wipro Limited
GOURAV SARDARGOURAV SARDAR
Manager, Audit and Assurance at PricewaterhouseCoopers SDC (Kolkata) Pvt. Ltd.Manager, Audit and Assurance at PricewaterhouseCoopers SDC (Kolkata) Pvt. Ltd.
RAJIB GOSWAMIRAJIB GOSWAMI
Software Developer at NIC(NetProphets Cyberworks Pvt. Ltd. PAYROLL)Software Developer at NIC(NetProphets Cyberworks Pvt. Ltd. PAYROLL)