Manan Teraiya
Ahmedabad
Summary
Experienced IT Consultant and Architect with over 11 years of expertise in fast-paced environments with a strong international background, having worked extensively in Europe, Canada and the US, specialising in innovative designs for the IT cloud industry. Demonstrates strong organisational skills, a customer-centric focus, and proven project management and team leadership ability.
Highly skilled and committed professional with extensive expertise in Azure and O365. Demonstrated proficiency in effectively implementing and managing Microsoft Office 365 solutions, driving optimised business processes through utilising O365/Cloud Skills. Seeking an engaging role within a dynamic organisation to leverage my knowledge and contribute to advancing technology solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Consultant/Architect
Synoptek LLC
Ahmedabad
04.2021 - Current
- Led O365 migration projects, collaborating with cross-functional teams to ensure seamless transition and user adoption.
- Designed and implemented SharePoint Online sites, customizing and configuring document libraries, lists, and workflows based on client needs.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Created service level agreement for IT operational functions and help desk operations.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Provided technical guidance and recommendations to clients for O365 security and compliance best practices.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Conducted O365 user training sessions and provided ongoing support to improve end-user productivity and engagement.
- Developed PowerShell scripts to automate administrative tasks and streamline O365 management processes.
- Collaborated with IT teams to troubleshoot and resolve O365-related issues, ensuring minimal downtime and disruption to business operations.
IT Team Lead
Calsoft Pvt Ltd
Pune
07.2019 - 04.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
Sr System/Network Engineer
Knovos India Pvt Ltd
Gandhinagar
09.2014 - 07.2019
- Systems Management: Oversee and manage organization's computer systems, including hardware, software, and networks. Ensure systems are functioning efficiently and securely.
- Infrastructure Setup and Maintenance: Design, implement, and maintain organization's IT infrastructure, including servers, storage systems, network devices, and other hardware components.
- Server Administration: Install, configure, and maintain servers, both physical and virtual. This includes managing operating systems, applying patches and updates, and monitoring server performance.
- Backup and Disaster Recovery: Develop and implement backup and disaster recovery strategies to ensure critical systems and data availability and integrity. Regularly test and update backup procedures.
- User Support: Provide technical support to end-users, including troubleshooting hardware and software issues, installing and configuring software applications, and assisting with user account management.
- Documentation and Reporting: Maintain documentation of system configurations, procedures, and troubleshooting guides. Prepare reports on system performance, incidents, and security vulnerabilities.
- Team Collaboration: Work closely with other IT teams, such as network engineers, database administrators, and developers, to ensure seamless integration and operation of systems. Collaborate on projects and provide technical guidance and support.
- Stay Up-to-Date: Keep up with industry trends, new technologies, and best practices in system administration. Continuously enhance your skills and knowledge through professional development and training opportunities.
System (Technical Support) Administrator
Dev Information Technology Private Limited
Ahmedabad
06.2014 - 09.2014
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with strong work ethic.
IT Administrator
Alfield Industries
Toronto
02.2013 - 06.2014
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Cash Money Cheque Cashing
Toronto
08.2011 - 02.2013
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
Toronto, Canada.04.2012
MBA - Finance And IT
Gujarat University
Ahmedabad.08.2008
Bachelor of Science - Information Technology
Surashtra University
Rajkot.04.2005
Skills
- Hardware and Software Optimization
- Azure Virtual Machines
- Mission Critical Applications
- Azure App Services
- Azure Storage and Monitoring and Diagnostics
- Microsoft 365 Security and Compliance and Information Protection and Compliance
- Azure Active Directory Integration
- Microsoft Teams and SharePoint Governance
- Cloud Platform Expertise
- Migration Planning and Strategy and BitTitan, CodeTwo and ShareGate Tool Knowledge
- Managing and Administering Hyper-V environments
Certification
- MCTS Windows Server Active Directory Configuration (70-640).
- AZ-900 Azure Fundamental.
- MCP Microsoft Certified Professional.
- CCNA(Cisco Certified Network Associate) Routing and Switching.
- ITIL (Information Technology Infrastructure Library) Foundation Ver. 3.(During Studies - Course).
Hobbies
- Volunteer Work
- Blogging/Writing to Microsoft Communties Page
- Sports
- Reading
Languages
English
German
Hindi
Achievements
- Acknowledged as a top-performing IT Engineer at Synoptek, receiving the Outstanding Performing IT Engineer Award three times in recognition of consistently delivering high-quality solutions and exceeding organizational objectives.
- Volunteered FSOS two times serving at registration desk for one of the biggest Networking events at Seneca College – Toronto, Canada.
- Awarded first prize in Software Project Competition and second prize for Technical Paper Presentation in “IT EXCELLENCE – 2007” - a UGC Sponsored State Level Seminar.
References
Available Upon Request
Timeline
IT Consultant/Architect
Synoptek LLC
04.2021 - Current
IT Team Lead
Calsoft Pvt Ltd
07.2019 - 04.2021
Sr System/Network Engineer
Knovos India Pvt Ltd
09.2014 - 07.2019
System (Technical Support) Administrator
Dev Information Technology Private Limited
06.2014 - 09.2014
IT Administrator
Alfield Industries
02.2013 - 06.2014
Customer Service Representative
Cash Money Cheque Cashing
08.2011 - 02.2013
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
MBA - Finance And IT
Gujarat University
Bachelor of Science - Information Technology
Surashtra University
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