MANAN GHAI

· Collaborated with stakeholders and partners to get approval for written communication, projects and CHC updates.

· Responsible for auditing affidavits sent to Card Member by partners.

· Liaised between operational and engineering teams to coordinate successful business improvement projects.

· Delivered clear, actionable observations and offered targeted recommendations for business improvement.

· Streamlined business processes to reduce operating costs.

· Resolved Debt validation and Non DV disputes for card members

· Worked on SOR (Legacy, CSP, RMS, IVU) to research and resolve card member disputes.

· Kept client personal account details safely stored on RMS, in-line with confidentiality laws.

· Improved search engine rankings by designing and implementing onsite and offsite tactics.

· Carried out keyword research to determine high traffic potential.

· Researched SEO keywords to develop strategies aligning with client goals.

· Managed Facebook, Google AdWords and YouTube Campaigns