Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Manan Mehandiratta

Amroha

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

1
1
year of professional experience

Work History

Case Manager

AACS Counseling, LLC.
Merietta
12.2022 - 01.2024
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.
  • Updated databases with new patient information.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Provided referrals to appropriate health care providers or other community resources.
  • Monitored client progress through regular follow-up contacts.
  • Maintained up-to-date case records with case activity status.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.

Customer Service Representative

Concentrix
Gurgaon
08.2022 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

B.Com Hons. - Business Economics

M.J.P.R.U Barreily
Amroha, UP 244221
07-2019

Skills

  • Scheduling
  • Consultative Sales
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Call Management
  • Complaint Resolution
  • Product Knowledge
  • Report Generation
  • Project Management Abilities
  • Staff Training
  • Customer Education
  • Adaptive Team Player
  • Positive and Professional
  • Typing Proficiency
  • Report Preparation
  • Discharge Documentation
  • Patient Communication
  • Invoice Preparation
  • HIPAA Compliance
  • Medical Records Verification
  • Email and Telephone Etiquette

Affiliations

  • Engage in skill development and social expansion activities such as Volunteering.

Accomplishments

  • Promoted from Administrator to Case Manager within 4 months at the last job.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Japanese
Elementary (A2)
A2

References

Somna Kapoor - Supervisor / Team Leader at AACS Counseling, LLC. Phone: +919821996491

Nitesh Singh Rawat - Team Leader at Concentrix, Gurgaon, DLF. Phone: +919999658286

Timeline

Case Manager

AACS Counseling, LLC.
12.2022 - 01.2024

Customer Service Representative

Concentrix
08.2022 - 12.2022

B.Com Hons. - Business Economics

M.J.P.R.U Barreily

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