Manan Mehandiratta

• Answered incoming calls and responded to customer inquiries. • Maintained filing system for important documents such as contracts and invoices.

• Updated databases with new patient information. • Performed data entry tasks into computer databases from paper documents.

• Monitored emails, sorted mail and distributed correspondence accordingly.

• Assessed clients' needs, developed service plans and monitored progress towards goals.

• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.

• Collaborated with medical professionals to coordinate treatment plans for clients.

• Compiled reports on cases and submitted them to supervisors as required.

• Provided referrals to appropriate health care providers or other community resources.

• Monitored client progress through regular follow-up contacts.

• Maintained up-to-date case records with case activity status.

• Handled administrative procedures to meet objectives set by boards of directors or senior management.

• Answered chats and emails, providing frontline customer support or assistance with product and service transactions.

• Answered chats and emails to facilitate customer service.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Understood and followed oral and written directions.

• Demonstrated leadership by making improvements to work processes and helping to train others.