Manan Mehandiratta
New Delhi
Summary
I am confident that my unique blend of customer service expertise and language proficiency will allow me to deliver exceptional support to your clients, and enhance their overall experience. I am eager to bring my skills to your organization, and contribute to its continued success. Thank you for considering my application. I look forward to the opportunity to discuss how I can be a valuable asset to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
AACS Counseling
Marietta
12.2022 - 02.2024
- Coordinated with healthcare providers to ensure continuity of care for clients.
- Facilitated group therapy sessions to promote client engagement and support.
- Monitored client progress and adjusted treatment plans as necessary.
- Provided crisis intervention and support during emergencies or critical situations.
- Documented case notes and maintained accurate client records in compliance with regulations.
- Educated clients and families about available resources and coping strategies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Compiled reports on cases and submitted them to supervisors as required.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Customer Service Representative
Concentrix
New Delhi
01.2021 - 12.2022
- Assisted customers with inquiries via phone and chat platforms.
- Resolved customer complaints using company policies and procedures.
- Documented customer interactions in the CRM system for tracking.
- Collaborated with team members to enhance service delivery.
- Educated customers about product features and services offered.
- Maintained knowledge of company products to provide accurate information.
- Followed up on unresolved issues to ensure timely resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
JLPT N2 - Japanese Language
Iroha
Fukuoka10-2024
B.COM (Hons.) -
JS Hindu College
Amroha07-2019
High School Diploma -
Little Scholar's Academy
Amroha06-2016
Skills
- Case management
- Effective communication
- Client advocacy
- Japanese language
- Language localization
- Customer service and retention
- Report documentation
- Team collaboration
- Constructive feedback
Languages
English
Proficient (C2)
C2
Japanese
Proficient (C2)
C2
Hindi
Native
Native
Certification
JLPT N2 Certified
Accomplishments
JLPT Speech Winner at Iroha 2025
Affiliations
Yoshinoya (Restaurant) - Part-time employee (tenure: 6 months)
Timeline
Case Manager
AACS Counseling
12.2022 - 02.2024
Customer Service Representative
Concentrix
01.2021 - 12.2022
JLPT N2 - Japanese Language
Iroha
B.COM (Hons.) -
JS Hindu College
High School Diploma -
Little Scholar's Academy