MANAN RAI
KANPUR
Summary
Dedicated and experienced aviation professional with a passion for training and mentoring aspiring cabin crew and aviation personnel. Seeking the position of Aviation Trainer at Frankfinn Institute to leverage expertise in aviation operations, soft skills development, and industry-specific training to prepare students for successful careers in the aviation and hospitality sectors.
Overview
6
6
years of professional experience
Work History
Cabin crew
AKASA AIR
11.2022 - Current
- Provided high-quality guest services to international and domestic travelers, addressing queries and ensuring satisfaction
- Resolve customer complaints and conflicts efficiently, ensuring a smooth and pleasant experience for travelers.
- Coordinated special services for passengers with disabilities and VIP travelers.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid. Dealing with emergencies. Producing written flight reports after completing a journey.
Cabin crew
SPICEJET LTD
07.2019 - 10.2022
- Provide high-quality guest services to international and domestic travelers, addressing queries and ensuring satisfaction
- Resolve customer complaints and conflicts efficiently, ensuring a smooth and pleasant experience for travelers.
- Coordinated special services for passengers with disabilities and VIP travelers.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid. Dealing with emergencies. Producing written flight reports after completing a journey.
Education
MBA - Human Resources Management
Amity University
Noida03.2021
Diploma In Aviation And Hospitality - Aviation
Frankfinn
Lucknow 03.2018
B.com - undefined
DAV COLLEGE
KANPUR03.2018
12TH - undefined
DR.VSEC
KANPUR03.2015
10TH - undefined
DR.VSEC
KANPUR03.2013
Skills
- ADAPTABILITY
- MULTITASKING
- TEAMWORK
- STRONG COMMUNICATION SKILLS
- CUSTOMER SERVICE
LANGUAGES
ENGLISH
HINDI
Hobbies and Interests
FITNESS, DANCING, PHOTOGRAPHY, COMPETITIVE GAMER
Accomplishments
1. Exceptional Customer Service
- Provided exceptional customer service to passengers on flights, ensuring a comfortable and enjoyable journey.
- Consistently received positive feedback from passengers for outstanding service and professionalism, maintaining a high rating in customer satisfaction surveys.
2. Safety Excellence
- Successfully conducted emergency evacuation drills for passengers, ensuring full compliance with safety protocols and regulatory standards.
- Demonstrated and reinforced safety procedures and emergency protocols to 189 passengers per flight, ensuring their awareness and confidence in case of an emergency.
3. Increased Sales and Revenue
- Achieved sales targets for in-flight products as an additional revenue for the airline through the sale of food, beverages, and merchandise.
- Consistently exceeded sales goals, promoting special offers and enhancing the passenger experience during the flight.
QUALITIES
- Customer-centric attitude
- Problem-solving abilities
- Patience and emotional intelligence
- Cultural sensitivity
- Knowledge of Airport procedures
Timeline
Cabin crew
AKASA AIR
11.2022 - Current
Cabin crew
SPICEJET LTD
07.2019 - 10.2022
B.com - undefined
DAV COLLEGE
12TH - undefined
DR.VSEC
10TH - undefined
DR.VSEC
MBA - Human Resources Management
Amity University
Diploma In Aviation And Hospitality - Aviation
Frankfinn
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