Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manan Shrivastava

Navi Mumbai

Summary

During my tenure as a Major Incident Manager, I have consistently demonstrated my ability to orchestrate efficient incident response strategies, ensuring minimal disruption to business operations.

I am committed to staying current with industry best practices, emerging technologies, and evolving threat landscapes to continuously refine my incident management skills. My proactive approach ensures that I am well-prepared to handle any future challenges that may arise.

In summary, my two years of experience as a Major Incident Manager, along with my strong organizational and team-building skills, position me as a reliable professional capable of effectively managing and mitigating critical incidents to safeguard an organization's reputation, customer satisfaction, and bottom line. I am enthusiastic about the opportunity to bring my expertise to a dynamic team and contribute to the resilience and success of the organization.

Overview

3
3
years of professional experience

Work History

Senior Analyst (Major Incident Manager)

Capgemini
06.2023 - Current
  • Working as a SPOC for one of the critical UK account(s) and has been awarded Employee of the month for the same.
  • Ensuring all the administration and reports are maintained with up-to-date communications and contact information
  • Page 1 of 2 - Driving and managing different service review calls with the clients and presenting customer satisfactory reports to the team
  • Apart from BAU activities, provided Knowledge Transfer (KT) to the team members.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Analyst (Major Incident Manager)

Capgemini
10.2021 - 06.2023
  • Using, best practices to support affected business units by managing, co- ordination and communicating across multiple technical and non-technical teams which include application, infrastructure, third-party, suppliers and business units.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Education

Bachelor of Technology - BTech - Electronics And Communications Engineering

Shri Ram Institute of Technology
Jabalpur, India
05.2021

Skills

  • Client management
  • Client Relationship Management
  • Data Analysis
  • Performance monitoring
  • Stakeholder Communication
  • IT Service Management
  • Issue Identification
  • Technical Support
  • ITIL

Accomplishments

  • Been chosen as Employee of the month for Feb 2024.
  • Achieved easy communication through effectively helping with adding workbench in Service Now.
  • Under Officer at NCC during 2018-2021.
  • Selected for Global Round at World's Scholars Cup

Timeline

Senior Analyst (Major Incident Manager)

Capgemini
06.2023 - Current

Analyst (Major Incident Manager)

Capgemini
10.2021 - 06.2023

Bachelor of Technology - BTech - Electronics And Communications Engineering

Shri Ram Institute of Technology
Manan Shrivastava