Manaranjan Mandal
Kolkata,INDIA
Summary
High-energy service industry professional skilled in supporting food service duties to reduce patron wait times. Works with servers to meet table and kitchen needs. Excellent prioritisation skills coupled with high-level productivity.
Guest-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
4
4
years of professional experience
Work History
SR.GUEST SERVICE ASSOCIATE
THE FERN RESIDENCY UDAIPUR
UDAIPUR , INDIA
11.2025 - Current
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Enhanced guest satisfaction by providing excellent service.
- Handled complaints professionally, resulting in increased guest retention rate.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with guest selections.
GUEST SERVICE ASSOCIATE
COURTYARD BY MARRIOTT VODADARA
VODADARA , INDIA
11.2024 - 09.2025
- Managed inventory effectively reducing wastage and costs.
- Improved guest satisfaction by delivering prompt and courteous service.
- Assisted chefs with meal prep, leading to smoother kitchen operations.
- Followed strict health and hygiene regulations to maintain a safe working environment.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
GUEST SERVICE ASSOCIATE
WYNDHAM AHMEDABAD SHELA
AHMEDABAD , INDIA
11.2023 - 11.2024
- Cleaned tables or counters after patrons had finished dining, maintaining cleanliness standards at all times.
- Shared menu knowledge to effectively assist guests with questions and special requests.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Prepared tables with special attention to sanitation and order, enhancing dining experience.
JOB TRAINEE
HOTEL MIRAMAR
DAMAN , INDIA
11.2022 - 05.2023
- Adhered to company policies, fostering a positive reputation for the restaurant.
- Greeted guest, presented menus and shared information about available special items.
- Polished glasses and cutlery to pristine standards.
INDUSTRIAL TRAINEE
MIRASOL RESORT
DAMAN , INDIA
03.2022 - 08.2022
- Shadowed senior team members to gain knowledge and skills.
- Gained knowledge of production and continuous improvement processes.
Education
Hotel management diploma -
CARAVEL COLLAGE OF COMPUTER MANAGEMENT SCIENCE
KATHI2021
12 th pass - 65%
KHAN SAHEB ABAD HIGH SCHOOL
Kolkata2021
10th pass - 55%
HARINBARI Y.A. SIKSHAYTAN
Kolkata2019
Skills
Food and beverage serving
Table setting procedures
Up-selling techniques
Restaurant software proficiency
Stock inventory control
Point of sale operation
Fine dining events
Menu knowledge
Menu presentation
Cash handling
Order taking
Complaint handling
Languages
English
Bilingual or Proficient (C2)
A1
Bengali
Bilingual or Proficient (C2)
A1
Hindi
Bilingual or Proficient (C2)
A1
Interests
FOOD AND BEVERAGE DEPARTMENT
Software
IDS, MICROS,INKEEY
READING, PLAYING CRICKET
Bio graphy books and playing cricket
Timeline
SR.GUEST SERVICE ASSOCIATE
THE FERN RESIDENCY UDAIPUR
11.2025 - Current
GUEST SERVICE ASSOCIATE
COURTYARD BY MARRIOTT VODADARA
11.2024 - 09.2025
GUEST SERVICE ASSOCIATE
WYNDHAM AHMEDABAD SHELA
11.2023 - 11.2024
JOB TRAINEE
HOTEL MIRAMAR
11.2022 - 05.2023
INDUSTRIAL TRAINEE
MIRASOL RESORT
03.2022 - 08.2022
Hotel management diploma -
CARAVEL COLLAGE OF COMPUTER MANAGEMENT SCIENCE
12 th pass - 65%
KHAN SAHEB ABAD HIGH SCHOOL
10th pass - 55%
HARINBARI Y.A. SIKSHAYTAN