Manas Bhunia
Kolkata
Summary
Results-oriented restaurant professional with expertise in customer service and high-volume operations. Skilled in complaint resolution, team collaboration, and upselling. Achievements include maintaining LQA scores above 90% and leading training sessions to uphold dining standards. Knowledgeable in Sevenrooms, serVme, Micros, and HACCP practices.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Restaurant Waiter
Princess Cruise (Diamond)
Japan
2025.11 - 2026.07
- Recommended menu selections and beverage pairings using Princess Cruise dining standards.
- Served multi-course meals in Diamond Princess dining rooms with polished table service.
- Prepared tables, silverware, and glassware for breakfast, lunch, and dinner service.
Restaurant Head Waiter
Sofitel Dubai The Palm
Dubai
2024.08 - 2025.11
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled daily financial activities, including cash handling and cashiering, ensuring accuracy and efficiency.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Resolved guest complaints promptly and professionally, enhancing guest satisfaction and maintaining service standards.
- Leveraged product knowledge to make targeted recommendations, upselling items and increasing overall transaction value.
Restaurant Captain
Rosewood Abudhabi
Abudhabi
2021.11 - 2024.04
- Delivered quality service by providing a warm and welcoming environment.
- Liaised with bar and kitchen staff to maintain seamless customer service output and provide timely delivery of food and beverages.
- Executed checklists for shift start and end to ensure smooth transitions.
- Encouraged repeat business by presenting a clean and welcoming dining environment.
- Encouraged repeat business by presenting a clean and welcoming dining environment.
- Conducted training sessions for new employees on menu knowledge and service standards to maintain high-quality dining experiences.
- Completed maintenance work orders efficiently to ensure timely repairs. for maintenance repairs.
- Addressed customer complaints to enhance satisfaction and foster business loyalty.
- Complete work orders for maintenance repairs.
Restaurant Sr, Waiter
Fairmont Jaipur(India)
Jaipur
2021.06 - 2021.11
- Completed regular training to enhance food, wine and drinks knowledge, delivering expert recommendations to guests.
- Handled food and drink with care and caution, optimizing customer and staff safety.
- Organized table settings and dining areas for special events, adhering to specific themes and requirements.
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Reset tables between guests to maintain professional dining space and minimize service delays.
Room Service waiter/order taker
The Lalit Ashok Bangalore
Bangalore
2018.05 - 2019.10
- Conducted regular inventory checks for room service equipment, replenishing supplies.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Answered phones promptly and accurately recorded and confirmed reservations, enhancing customer satisfaction.
- Utilized knowledge of food and wine pairings to offer suggestions, enhancing customers' dining experiences.
- Utilized knowledge of food and wine pairings to offer tailored suggestions, enriching customers' dining experiences.
Industrial training (F&B, CULINARY, FO, HK)
Vivanta by Taj Guwahati
Guwahati
2017.11 - 2018.02
- Company Overview: India
- India
Education
DIPLOMA-3YEARS - Front office, F&B service, Bakery, Food production, Housekeeping
School of Indian Hotel Management
Kolkata, IndiaHigh School -
Patna vivenakanda sikshaniketan
West Bengal, IndiaSkills
- Team collaboration
- LQA score three time above 90%
- Sevenrooms / serVme / Micros
- WSET level 1
- Basic knowledge opera
- RSS training certified
- Up-selling capability
- HACCP practice
- Complaint resolution
Certification
- WSET level 1
- Best employee Q1, Q4
- Guest feedback in Trust you, TripAdvisor, Google platform.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/manas-bhunia-360321163
Languages
https://www.linkedin.com/in/manas-bhunia-360321163
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Restaurant Waiter
Princess Cruise (Diamond)
2025.11 - 2026.07
Restaurant Head Waiter
Sofitel Dubai The Palm
2024.08 - 2025.11
Restaurant Captain
Rosewood Abudhabi
2021.11 - 2024.04
Restaurant Sr, Waiter
Fairmont Jaipur(India)
2021.06 - 2021.11
Room Service waiter/order taker
The Lalit Ashok Bangalore
2018.05 - 2019.10
Industrial training (F&B, CULINARY, FO, HK)
Vivanta by Taj Guwahati
2017.11 - 2018.02
DIPLOMA-3YEARS - Front office, F&B service, Bakery, Food production, Housekeeping
School of Indian Hotel Management
High School -
Patna vivenakanda sikshaniketan