MANAS KAPOOR
Senior Sales Manager
New Delhi
Summary
Results-driven sales professional with a strong background in the hospitality industry. Proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building and maintaining client relationships, identifying business opportunities, and negotiating favorable deals. Experienced in leading sales teams and implementing strategic initiatives to drive revenue growth. Adept at leveraging expertise in hospitality to enhance the customer experience and ensure client satisfaction. Seeking to utilize sales and hospitality expertise to drive success in a dynamic organization.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Sales Manager
Stonex India Pvt. Ltd
05.2023 - Current
- Developing and implementing sales strategies to achieve company sales goals and targets, considering market trends, competitor analysis, and customer needs.
- Building and maintaining strong relationships with key clients, understanding their requirements, addressing concerns, and ensuring high levels of customer satisfaction.
- Identifying and pursuing new business opportunities, including expansion into new markets, partnerships, and collaborations to increase sales revenue.
- Staying informed about the company's product offerings, features, and benefits, and providing training to the sales team and new joiners to enhance their product knowledge and selling skills.
- Leading negotiations with clients, closing sales deals, and ensuring favorable terms and conditions for the company.
- Overseeing post-sales activities, resolving customer complaints or issues, and ensuring ongoing customer support to foster long-term relationships.
- Collaborating with other departments such as marketing, production, and logistics to streamline processes, resolve issues, and optimize the overall customer experience.
Area Sales Manager
Squareyards
3 2021 - 04.2023
- Hired, trained and managed sales staff and administered
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Built lasting relationships with clients through outstanding customer service interactions
- Established strong relationships with major accounts and key decision- makers to increase sales in designated territory
- Led targeted training programs to educate staff on product benefits and service capabilities
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota
- Analyzed sales data and kept up to date with market trends.
General Manager - Operations
The House Of Celeste
01.2019 - 03.2021
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
- Meets restaurant financial objectives by developing financing; establishing banking relationships;preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks
- Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands
- Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron- service standards; determining and implementing system improvements
- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry
- Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager - Food and Beverage
Hyatt Regency
5 2015 - 1 2019
- Team Building
- Screening of the club Members and their guests at the gate
- Maintain Beverage inventory
- Keeping an close eye on the utilization of the club members
- Maintaining a strong relation with the members and their guests
- Keep a close eye on pilferage so that there is an optimum utilization of resources
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to employees in food preparation and customer-facing roles to promote strong team performance
- Supervised all areas of restaurant to keep it clean and well-maintained
- Created and deployed successful strategies to boost restaurant performance and increase efficiency in different areas
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Food and Beverage Supervisor
The Oberoi New Delhi
06.2012 - 05.2015
- Organizing and delivering team meetings and training events regularly
- Maintaining knowledge of standard operating procedures and assist staff in carrying out their duties as required
- Promoting a customer focused culture by encouraging in house training of all team members through an agreed training plan
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Planned operations to effectively cover all needs while controlling costs and maximizing service
- Monitored food preparation, production and plating for quality control
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
B.Sc in Hospitality - Hotel Management
Institute Of Hotel Management Gangtok
Gangtok, SikkimSkills
Certification
WSET Level 2 Certified, 03/2015
Accomplishments
- Hanchens -Food Delivery App
- The House Of Celeste -A Michelin Star Chef's Restaurant (Chef Suvir Saran)
- House A @ Hyatt Regency Delhi - Members Only Club
- Esquire Night Club @ Samrat Hotel-Night Club
- Prestige Wines And Spirits - Wine sales
Deliverables
- Trained in:
- Hospitality Management
- First Aid, safety and Security
- Restaurant(Coffee Shop,Specialty Restaurant,NightClub, Cocktail Bar)
- Front Office.
- Reservations.
- Concierge.
- Room Service.
Training
Taj Bengal Kolkata, Kolkata, West Bengal, 6 months
Timeline
Senior Sales Manager
Stonex India Pvt. Ltd
05.2023 - Current
General Manager - Operations
The House Of Celeste
01.2019 - 03.2021
Food and Beverage Supervisor
The Oberoi New Delhi
06.2012 - 05.2015
Area Sales Manager
Squareyards
3 2021 - 04.2023
Assistant Manager - Food and Beverage
Hyatt Regency
5 2015 - 1 2019
B.Sc in Hospitality - Hotel Management
Institute Of Hotel Management Gangtok
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