Summary
Overview
Work History
Education
Skills
Transition Management Projects
Trainings Attended And Conducted
Overseas Experience
Professional Highlights
Timeline
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Manas Mishra

Manas Mishra

Jaipur

Summary

Experienced and results-oriented professional with 19+ years in banking and financial services, specializing in investment banking and loan servicing operations. Proven expertise in quality assurance testing, Weblink UI development, and ACBS (Commercial Banking System) with a successful track record at global organizations including FIS Global, Barclays, and General Electric. Skilled in IBOR/RFR analysis, system enhancements, and version upgrade testing for Core ACBS. Strong knowledge of corporate/commercial loan lifecycle (participations, bilateral agreements, and agency portfolios) with advanced reconciliation and problem-solving capabilities. Adept in Agile methodologies with hands-on experience in JIRA for project delivery and collaboration. Recognized for driving accuracy, compliance, and high-quality solutions in dynamic, fast-paced environments.

Core Competencies

  • Investment Banking & Loan Servicing Operations
  • Core ACBS – Functional & Technical Expertise
  • Quality Assurance & Testing (Enhancements, RFR, Upgrades)
  • Weblink UI Development & Testing
  • Corporate/Commercial Loan Lifecycle Management
  • Participations, Bilateral & Agency Portfolio Handling
  • Reconciliation & Issue Resolution
  • Agile Methodology | JIRA | Cross-Functional Collaboration

Overview

22
22
years of professional experience

Work History

Assistant Vice President

CITCO
Hyderabad
03.2025 - 09.2025
  • Managed loan servicing operations to ensure compliance with regulations.
  • Implemented process improvements to enhance loan servicing efficiency.
  • Reviewed loan documentation for accuracy and completeness before processing.
  • Analyzed loan performance data to identify trends and issues proactively.

Functional consultant/Quality Assurance Specialist

Fidelity Information Services
10.2016 - 08.2024
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Developed detailed business specifications for new system enhancements.
  • Supported the implementation of new technologies and systems across departments.
  • Worked closely with developers throughout the software development life cycle.
  • Developed use cases to articulate technical solutions that met customer needs.
  • Managed multiple concurrent projects while adhering to tight deadlines.

Manager - Banking Operations

Wipro
10.2011 - 10.2016
  • Managed loan servicing operations to ensure compliance with regulations.
  • Oversaw staff training and development for loan servicing practices.
  • Implemented process improvements to enhance loan servicing efficiency.
  • Reviewed loan documentation for accuracy and completeness before processing.
  • Resolved customer inquiries related to loan payments and terms promptly.
  • Processed incoming payments accurately according to established guidelines.

Overseas Project Experience

Barclays
London
10.2013 - 04.2014
  • Worked closely with the Middle Office, Front Office, and finance in reviewing the existing deal setup, fixed-rate loan documents for all the clients pertaining to education, social housing, and the local authority sector.
  • Highlighting exceptions, if any, such as rates, tenure, repayment schedule mismatches, etc., before rebooking loans of a total value of $13 million in ACBS, as per the PWC requirement.

Overseas Transition experience

Barclays
Singapore
11.2011 - 09.2012
  • Transitioned participation and bilateral process from Barclays Singapore.
  • Developed a learning path for new hires to convert them into productive units.
  • Trained and mentored the new hires to bring them up to speed on the learning curves.
  • Conducted refresher training based on the individual and team requirements.

Assistant Manager Global Loan Operations (U.S. Markets)

Genpact
01.2004 - 12.2010
  • Managed a USD 25B Participation Lending portfolio, overseeing pricing options (Prime, LIBOR, Letter of Credit) and daily operations including fund disbursement, cash application, and interest/fee validation per agreement terms.
  • Served as Knowledge Leader & ACBS Trainer for the Corporate Financial Services Certification Program post-process migration.
  • Performed General Ledger reconciliations, managed collaterals by updating Borrowing Base Certificates, and executed account terminations at payoff/expiration.
  • Ensured all process transitions complied with audit guidelines and regulatory requirements.
  • Benchmarked and monitored Key Performance Indicators (KPIs), ensuring consistent adherence to defined performance standards.

Subject Matter Expert - Global Leasing Operations (U.S Markets)

GE
Norwalk
01.2007 - 09.2007
  • Transitioned Participation Process from the U.S. and stabilized operations.
  • Spearheaded Distressed Debt Trading for 50+ clients.
  • Oversaw reconciliation and cash break closures, ensuring accuracy.
  • Managed exceptions/special cases with due diligence.
  • Led weekly Nostro reviews and fortnightly RCA error analysis.
  • Conducted quarterly SOP & access level reviews for compliance.
  • Handled client escalations, ensuring timely resolution.
  • Implemented job rotation & succession planning.
  • Established and enforced robust internal controls.
  • Delivered cross-training sessions across processes.
  • Set and reviewed yearly team objectives & development plans.
  • Conducted monthly 1:1 feedback and performance reviews.
  • Retained and motivated top talent by assigning additional responsibilities.
  • Drove weekly/monthly governance calls with Middle Office & Finance.
  • Performed audits, quality checks, and four-eye reviews.
  • Prepared MIS, exception, and error reports for management.
  • Ensured customer satisfaction through complete service assistance.

Education

B.Com -

Rajasthan University
Jaipur

Skills

  • Data migration
  • Requirements gathering
  • Business workflows
  • Business process analysis
  • Client interaction
  • Solution implementation
  • Team communication
  • Workflow configuration
  • Loan servicing
  • Documentation review
  • Project management
  • Performance monitoring
  • Team leadership
  • Training development
  • Operations management
  • Consulting

Transition Management Projects

  • Barclays Singapore, Marina Bay Financial Centre, 11/01/11, 09/30/12, Transitioned Participation and bilateral process from Barclays Singapore.
  • GE-Corporate Financial Services, Norwalk, USA, 01/01/07, 09/30/07, Transitioned participation process from USA.
  • Barclays, London, UK, 10/01/13, 02/28/14, Worked closely with Middle Office/Front office and finance in reviewing the existing deal set up.

Trainings Attended And Conducted

  • Foundation of leadership Train the Trainer
  • Enhancing team fitness
  • Hiring Right people
  • Lean/Six Sigma and Green Belt
  • Conducted various Loan servicing related workshops.

Overseas Experience

  • Barclays, London, 11/01/11, 09/30/12, Worked closely with Middle Office/Front office and finance in reviewing the existing deal set up/Fixed rate loan documents for all the clients pertaining to education, social housing, and local authority sector. Highlighting exceptions if any rates, tenure, repayment schedule mismatches etc before rebooking loans of total value 13 M in ACBS as per the PWC requirement.
  • Barclays, Singapore, Transitioned Participation and bilateral process from Barclays Singapore. Developed learning path for new hires to convert them into productive units. Trained and mentored the new hires to bring them up to the learning curves. Conducted refresher trainings based on the individual and team requirements.
  • GE, Norwalk, CT, Transitioned participation process from USA. Managed the Participation Lending portfolio of 25 Billion USD which included managing different pricing option (Prime, Libor and Letter of credit), was responsible for daily operational activities, such as disbursing funds, applying cash, and ensuring that interest and fee received from Agent bank are consistent with the terms of the agreement.

Professional Highlights

  • Fidelity Information Services, Functional consultant/Quality Assurance Specialist, 10/01/16, 10/01/24
  • Wipro, Manager - Banking Operations, 01/01/11, 10/01/16
  • Genpact, Assistant Manager Global Loan Operations (U.S. Markets), 01/01/04, 12/31/10

Timeline

Assistant Vice President

CITCO
03.2025 - 09.2025

Functional consultant/Quality Assurance Specialist

Fidelity Information Services
10.2016 - 08.2024

Overseas Project Experience

Barclays
10.2013 - 04.2014

Overseas Transition experience

Barclays
11.2011 - 09.2012

Manager - Banking Operations

Wipro
10.2011 - 10.2016

Subject Matter Expert - Global Leasing Operations (U.S Markets)

GE
01.2007 - 09.2007

Assistant Manager Global Loan Operations (U.S. Markets)

Genpact
01.2004 - 12.2010

B.Com -

Rajasthan University
Manas Mishra