Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Disclaimer
Strengths:
Hobbies
Timeline
Generic
Manas Ranjan Pradhan

Manas Ranjan Pradhan

Network Architecture
Bengaluru

Summary

CCIE-certified network professional with over 15 years of experience in enterprise & service provider networking, security, and cloud-driven infrastructures. Skilled in leveraging deep technical expertise and strategic planning to design scalable solutions, streamline operations, and achieve organizational goals. Proven ability to lead cross-functional teams, manage large-scale transformations, and foster collaborative, adaptive environments that thrive on innovation and continuous improvement.

Overview

15
15
years of professional experience
15
15
Certifications
1
1
Language

Work History

Technical Architecture Associate Manager

Accenture
06.2024 - Current
  • Architect, test, deploy, and maintain Accenture Global WAN Core & MPLS networks for data centers, offices, and internal/external clients.
  • Extend core network connectivity to public cloud platforms like Azure, AWS, Rackspace, and Zscaler.
  • Ensure 99% availability of global WAN-managed infrastructure and services.
  • Plan and execute hardware, network, and cloud migrations, and OS upgrades during planned windows, ensuring minimal disruption.
  • Monitor network performance, scale WAN/Internet links, and upgrade hardware/software as needed.
  • Address and escalate critical operational issues to senior management or third-party vendors for swift resolution.
  • Create and maintain high- and low-level network diagrams for Super PoPs and RAPoPs.
  • Resolve critical incidents within SLA/OLA, and document solutions to enhance operational efficiency.
  • Perform configuration audits and vulnerability assessments to ensure compliance, and mitigate risks.
  • Implement changes via HPE automation tools, adhering to change management processes, to avoid failures or outages.
  • Hardware platform: Cisco ASR series (9001, 9004, 9006, 9901/2), Nexus (9k, 7k, 5k, 2k), ASR1002, ISR4321, C8500.
  • Routing Protocols: OSPF, BGP, MPLS, VRF, L3 VPN, BFD, DMVPN, IPsec, and QoS.
  • Switching Protocols: RSTP+, Rapid PVST+, VPC, LACP, PaPG.
  • Linux Administration: Manage network monitoring and FTP servers using Linux platforms and monitoring tools.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Manage a team, conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Technical Architecture Team Lead

Accenture
10.2018 - 05.2024
  • Build and migrate project connectivity on the MPLS cloud across Accenture’s onshore, and offshore data centers.
  • Analyze business needs and validate connectivity solutions during project transitions, ensuring seamless deployment.
  • Create comprehensive global data network documents, and high-level connectivity design diagrams for projects.
  • Implement client connectivity solutions over Accenture’s global network, using standard technologies such as MPLS, IPsec, DMVPN, and C2S VPN, on shared or dedicated devices.
  • Collaborate with bandwidth management teams to allocate resources per client requirements.
  • Facilitate smooth project transitions to operations teams post-UAT confirmation and connectivity deployment.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Customer Support Engineer - III (Cisco - HTTS)

Acesoft Labs India Pvt. Ltd.
02.2018 - 10.2018
  • Expertise in troubleshooting Cisco SP products and solutions, including platforms like ASR9K, CRS1/3/X (single and multi-chassis), NC56K (single and multi-chassis), C6500, and C7000 series.
  • Analyze and debug complex product and network issues, ensuring resolution within SLA timelines.
  • Recreate intricate issues in lab environments to replicate and resolve customer problems.
  • Deliver detailed RCA reports to customers, and process RMA for hardware replacements.
  • Proficient in routing protocols (ISIS, OSPF, BGP), multicast configurations, and MPLS technologies, including VPWS, VPLS, and L3 MPLS.
  • Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
  • Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
  • Answered incoming support inquiries via chat, phone and email.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.

Network Engineer - L3 (Accenture)

Dynpro India Pvt. Ltd.
01.2017 - 12.2017


  • Resolve Layer 2 and Layer 3 connectivity issues for MPLS, internet, and metro Ethernet customers.
  • Perform root cause analysis for outages, and deliver detailed RFOs to customers and internal teams.
  • Hands-on experience with Cisco hardware (ASR-9001, 7206VXR, C7200, C3825, C3725, 2811, 1841, 800 series), FortiGate, HP, Juniper routers/switches, and wireless BSTN infrastructure.
  • Plan and implement last-mile solutions using cable and wireless media, including PTP and PTMP configurations across various vendor devices.
  • Handle escalations for field support calls, particularly in the East region.
  • Optimize and upgrade wireless BSTN infrastructure to enhance performance and reliability.
  • Align, track, and coordinate with field resources and vendor teams to ensure timely issue resolution and minimal downtime.
  • Develop and maintain detailed documentation for customers and network infrastructure.
  • Maintain 99% uptime for leased lines, VPNs, and broadband links, ensuring high service availability.

Network Engineer

Sify
08.2012 - 01.2015
  • Oversee BSTN leased lines (DSL, E1), and network infrastructure devices for continuous operation.
  • Handle issues with NOC routers (Cisco 7206, 3725, 2811, 1841, C2611), switches (Cisco 2960, C3550, C2950, Huawei, Sumit), and modems for MPLS and IVPN Layer 2/3 connectivity.
  • Diagnoses and resolves BSTN and customer connectivity issues, including power-related problems.
  • Configure and troubleshoot P2P and P2MP wireless connections using devices like Radwin, Proxim, SMAC, Alvirion, and Nexus.
  • Set up and troubleshoot customer-end routers (FortiGate, Juniper, Maipu, Cisco) based on specific requirements.
  • Collaborate with field engineers to address wireless, BSTN, and customer connectivity challenges.
  • Coordinate with BSOs and vendors to escalate and resolve connectivity and power issues.
  • Maintain detailed records of network activities, update network and customer databases on Sify portals, and ensure accurate documentation of all operations.
  • Conduct physical and tool-based feasibility surveys for connectivity projects.

Network Service Engineer

Microsys Infotech & Telecom Pvt. Ltd.
06.2010 - 07.2012
  • Install and troubleshoot RailTel, STPI, and other ISP last-mile P2P connections using wireless bridge devices (Ubiquity, Shyam, Alvirion, Motorola), routers, and E1-to-Ethernet converters.
  • Conduct site surveys for new RF links, and design wired and wireless networking solutions.
  • Configure and deploy Wi-Fi and wireless connectivity solutions, including PTP and PTMP setups, with indoor and outdoor access points.
  • Set up and manage Cisco switches (1900, 2500, 2900 series), D-Link, and HP switches across various locations.
  • Configure Cisco, D-Link, Maipu, Techroutes, and HP routers to meet specific customer requirements.
  • Install and configure IBM and HP servers with Windows Server 2003/2008.
  • Deploy and manage server roles such as DNS, DHCP, and Active Directory.
  • Oversee server infrastructure maintenance and management.
  • Foster and maintain relationships with clients, driving business growth through existing and new customer engagement.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.

Education

Master of Computer Application -

Fakir Mohan University
Odisha, India
05-2014

Post Graduate Diploma - Computer Application

Fakir Mohan University
05-2011

Bachelor of Arts -

Utkal University
06-2008

Intermediate Arts -

C.H.S.E
06-2005

Matriculation -

H.S.E
05-2003

Skills

Azure and AWS networking proficiency

Data center technologies expertise

Proficient in SD-WAN and SD-Access

Routing protocols expertise: EIGRP, OSPF, BGP, and MP-BGP

Layer 2 networking protocols

First-hop redundancy protocols

VPN technology expertise

Expertise in multicast routing and IGMP protocols

Wireless networking expertise

Cisco and Juniper hardware expertise

Ubuntu and Red Hat management

Experience with network monitoring and automation solutions

ITSM tools proficiency

Certification

Cisco Certified Internetwork Expert Enterprise Infrastructure (CCIE#69461)

Interests

Hobby: Learning new skills, self-improvement & physical activities

Disclaimer

I hereby declare that above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Strengths:

Positive attitude, quick learner, leadership, teamwork and strong ethic work.

Hobbies

Learning new skills, self-improvement & physical activities.

Timeline

Technical Architecture Associate Manager

Accenture
06.2024 - Current

Technical Architecture Team Lead

Accenture
10.2018 - 05.2024

Customer Support Engineer - III (Cisco - HTTS)

Acesoft Labs India Pvt. Ltd.
02.2018 - 10.2018

Network Engineer - L3 (Accenture)

Dynpro India Pvt. Ltd.
01.2017 - 12.2017

Network Engineer

Sify
08.2012 - 01.2015

Network Service Engineer

Microsys Infotech & Telecom Pvt. Ltd.
06.2010 - 07.2012

Master of Computer Application -

Fakir Mohan University

Post Graduate Diploma - Computer Application

Fakir Mohan University

Bachelor of Arts -

Utkal University

Intermediate Arts -

C.H.S.E

Matriculation -

H.S.E

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