Manas Sharma
Bengaluru
Summary
Adept at driving growth and exceeding targets, I leveraged CRM software expertise and exceptional relationship-building skills at Medicines Sans Frontiers to streamline processes and enhance customer retention. My background includes a proven track record in B2B settings, achieving over $100,000 in charity donations, and significant contributions to team coordination and client communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telemarketing Specialist
Medicines Sans Frontiers
02.2024 - 11.2024
- Designed and Implemented a complex Declines process for Regular Giving.
- Handled Data Migration from older CRM to Salesforce including designing reporting parameters and defining data import rules and processes.
- Managed relationships with external Suppliers including budgeting, account management, invoicing and week to week work in progress guidance and counselling.
- Reported on supplier performance and oversaw week on week KPI progress, budget spends, Contract and tender process strategising and critical KPIs to meet overall movement goals.
Business Development Specialist
Thomson Reuters - Media And Events
04.2022 - 09.2023
- Expanded customer base by identifying needs, developing solutions and delivering client-centred products. Communicated with leadership teams by spearheading regular meetings to discuss these objectives.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques. Used SalesForce to handle current portfolio and prospective leads.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Sales and Support Representative
Appliances Online
02.2022 - 04.2022
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Educated customers on features of ordered products and managed service requests for a range of white goods.
Business Software Consultant
Bright HR
06.2021 - 08.2021
- Learnt B2B sales process and worked toward need discovery and relationship building while creating objection handlers from experience for new product in an existing competitive market.
- Sat meetings for deals to be performed by Business Development Managers of upto $30k
Sales Leader
BBA Marketing
02.2021 - 05.2021
- Worked as a retail salesman across Sydney and surrounding areas. Reported sales data to upper management for review.
- Led sales team to exceed set sales goals.
Face 2 Face Fundraiser
Pro-Fundraising Group
09.2020 - 02.2021
- Specialized in F2F sales for monthly subscriptions focusing on long term customer loyalty.
- Converted over 150+ long term donors and raised over $100,000 in projected charity donations.
Communications Analyst
Goldman Sachs
06.2017 - 10.2017
- Worked in Client communications as an assistant aimed at client practice and information persistence at the workforce
- Tested a new Book-keeping reconciliation tool called Harmony and contributed to firmwide implementation of the same
Tax Analyst
Ernst & Young
05.2016 - 05.2017
- Worked as a tax analyst and team co-ordinator for Global Development Projects for a large financial firm
- Learned working on Excel Macros as well as firm specific software and Big Data
Education
Master of Business - Marketing And International Business
University of Wollongong
Wollongong, NSW05.2020
Bachelor of Commerce - Accounting
Christ University
Bangalore, India06.2016
Skills
- Proficient in Sales
- B2B appointment setting experience
- Proficient with Customer Retention Strategies
- CRM Software Experience
- Proficient Oral & Written Communication
- Building Relationships
- Customer Service Experience
Accomplishments
- Achieved over 500k in revenue in 18 months by running E-Mail marketing campaigns and targeted sales calls with accuracy and efficiency.
- Collaborated with Data and Transformation teams for the design, testing and Implementation of Salesforce CRM System in one of the largest NFP Telemarketing Programs in Australia.
- Worked across Sales and Marketing at both B2B and B2C levels in Face 2 Face, Telemarketing, Business Development and Project Management,.
Certification
- Certified in Six Sigma and Big Data Management
- Certified in Google AdWords (Video, Search and Mobile)
Note
References Available Upon Request
Timeline
Telemarketing Specialist
Medicines Sans Frontiers
02.2024 - 11.2024
Business Development Specialist
Thomson Reuters - Media And Events
04.2022 - 09.2023
Sales and Support Representative
Appliances Online
02.2022 - 04.2022
Business Software Consultant
Bright HR
06.2021 - 08.2021
Sales Leader
BBA Marketing
02.2021 - 05.2021
Face 2 Face Fundraiser
Pro-Fundraising Group
09.2020 - 02.2021
Communications Analyst
Goldman Sachs
06.2017 - 10.2017
Tax Analyst
Ernst & Young
05.2016 - 05.2017
Master of Business - Marketing And International Business
University of Wollongong
Bachelor of Commerce - Accounting
Christ University
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