MANASA BANDHAKAVI
Hyderabad
Summary
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
KFINTECH
Hyderabad
01.2023 - Current
- I handle Quality Check process for the applications received as Investments in mutual funds
- Once the application is good in order - we identify the credit received by the Investor against the application and allot the units
- We need to support customers with investing their funds
- I am supporting customers with their queries
- We will be screening their basic KYC documents before they start investing with us
- Responded to customer emails, letters and phone calls within company's communication targets
- Resolved customer queries over phone and by email
Customer Service Executive
bank of india
Hyderabad
02.2024 - 08.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Education
Master Of Business Administration - Human resource management
AKRJ College
Nallajerla, AP01.2015
Skills
- 40 WPM typing speed
- Extensive product knowledge
- Sales techniques
- MS Office proficiency
- Appointment Scheduling
- Inbound and Outbound Calling
Languages
- English
- Telugu
- Hindi
Certification
- NISM Certification Qualified.
Timeline
Customer Service Executive
bank of india
02.2024 - 08.2024
Customer Service Associate
KFINTECH
01.2023 - Current
Master Of Business Administration - Human resource management
AKRJ College
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