Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MANASA GANTI

Hyderabad

Summary

Innovative Senior Process Executive with 6.6 years of experience in various verticals like content moderation, consulting and problem solving. Proven professional at understanding, improving and maintain natural relationship with positive attitude and readiness to adapt to different situations.

Overview

7
7
years of professional experience

Work History

Music Content Operations

Cognizant
Hyderabad
08.2023 - Current

As a Music Content Operations Specialist at YouTube Music, you will play a pivotal role in managing and optimizing our music content library. You will collaborate closely with music labels, artists, and content partners to ensure a diverse and high-quality music catalog.

  • Negotiating and acquiring licenses for music content from record labels, distributors, and independent artists.
  • Curating playlists, albums, and featured content to enhance user discovery and engagement.
  • Ensuring accurate and comprehensive metadata for all music tracks, including artist information, genres, and album artwork.
  • Reviewing and maintaining the quality of audio and video content to meet platform standards.
  • Monitoring and enforcing copyright and licensing agreements to protect intellectual property rights.

Senior Process Executive

Cognizant
Hyderabad
08.2022 - 08.2023
  • Communicate with different creators to understand their goals, and how to improve their channel effectively.
  • Discuss about crafting personal channel goals, channel optimization strategies, in running a successful YouTube channel.
  • First look at new creators and offer one on one GVC consultation and also update them about new YouTube features.
  • Taking part in experimental language oriented pilot programs.
  • Respond to scheduled meets or email requests for information and assistance.
  • Maintaining and developing strategies for a strong relationship with clients
  • Preparing and presenting performance reports
  • Understanding the needs and objectives of the client and answering their questions in a professional manner

Contact Center Associate

Webhelp
Hyderabad
09.2019 - 08.2022
  • Moderate videos uploaded and select the policies according to the policy guidelines and ensure the platform is used in the right way.
  • Reviewed performance of content by capturing and assessing analytics figures.
  • Enforced commenting rules and deleted interactions with bullying or harassment.
  • Policy proposals for the better improvement of process
  • Weekly calibrations with vendors for their error discussion
  • Doing Audits and providing the feedback to moderators on daily basis
  • Updates and refresher sessions to moderator

Content Moderator

Accenture Solutions Pvt. Ltd
Hyderabad
01.2018 - 09.2019
  • Reviewing content for obscene language or pornographic images, such as photos and videos.
  • Reviewing content for legality in order to remove any illegal or inappropriate videos.
  • Reviewing the flagged videos and taking actions based on the Community Guidelines.
  • Based on the violation types, report the same in different queues accordingly
  • Initially worked for flagged videos Tier 1 queue and within 6 months was moved to review Tier 2 videos
  • Further worked for multiple sensitive queues like kids, urgent videos, user appealed, First touch, Second touch, and Adult queue
  • Conducted refreshment trainings for the experienced and supported the new hires by sharing the product knowledge.

Awards

  • Achieved "Star Performance Business Award" for my performance and the process knowledge.

Digital Marketing Intern

Arthayantra
Hyderabad
09.2017 - 01.2018
  • Worked on SEO (off page) Such as link building activities like image sharing,blog postings, articles writing, social book marking, web directories, social media management like commenting, postings of images, blogs campaigns, Google Analytics, content writing and respond to the comments in social sites like Facebook,

Education

MBA - Finance

CMR Technical Campus Affiliated To JawaharlalTechnological University
Hyderabad
04.2017

B.COM - REG

Wesley Degree College For Women
Hyderabad
06.2014

INTERMEDIATE - MEC

Osmania University, Loyola Academy Junior College
Hyderabad
03.2011

SSC -

Ravindra Bharathi Public School
Vijayawada
06.2008

Skills

  • Quick Learner
  • Adaptability
  • Content Reviewer
  • Moderator
  • Video Audit
  • Data Review
  • Data Tracking
  • Performance Evaluations
  • Strategic Planning
  • Content Curation
  • Online research

Languages

English
First Language
English
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Hindi
Elementary (A2)
A2

Timeline

Music Content Operations

Cognizant
08.2023 - Current

Senior Process Executive

Cognizant
08.2022 - 08.2023

Contact Center Associate

Webhelp
09.2019 - 08.2022

Content Moderator

Accenture Solutions Pvt. Ltd
01.2018 - 09.2019

Digital Marketing Intern

Arthayantra
09.2017 - 01.2018

MBA - Finance

CMR Technical Campus Affiliated To JawaharlalTechnological University

B.COM - REG

Wesley Degree College For Women

INTERMEDIATE - MEC

Osmania University, Loyola Academy Junior College

SSC -

Ravindra Bharathi Public School
MANASA GANTI