Fidelio, Opera 50 version, OTIIS, CRM, SAP Billing, SAP PR, PO and GR
Manasa Joy
HR & SHES Executive administrator
Bengaluru
Summary
Innovative and disciplined professional with 15 plus years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction. Also, work and grow in an organization that provides a challenging environment, to contribute skills for the achievement of organizational goals and objectives.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
HR and SHES Executive Administrator
Minova
Bengaluru
03.2022 - Current
- Reviewed and improved administrative policies and procedures to enhance organizational efficiency.
- Collaborated with HR to streamline onboarding processes, reducing time to productivity.
- Managed executive calendars, scheduling meetings, appointments, and travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Identified opportunities for process improvements, enhancing operational efficiency.
- Prepared meeting agendas and minutes as required.
- Managed email communications for APAC Region, arranging Town Halls and newsletters.
- Organized visit programs for internal and external visitors to Minova sites.
- Utilized advanced software for document, report, and presentation preparation.
- Drafted correspondence and reports ensuring compliance with branding standards.
- Administered contracts, updated agreements, and maintained SharePoint data.
- Negotiated vendor contracts and monitored departmental budgets, reducing expenses.
- Maintained and updated email distribution lists and SharePoint sites for Minova APAC.
- Assisted team members in navigating SharePoint.
- Supported management of Minova website, digital media, and communications.
- Coordinated conferences, events, and trade shows aligning with branding guidelines.
- Ensured document formatting compliance with branding standards.
- Managed social media presence on relevant platforms.
- Oversaw merchandise on online store and handled business subscription renewals.
- Assisted in raising purchase orders for SHES & HR departments.
- Maintained visitor and contractor management systems.
- Updated emergency maps, contact lists, and response plans.
- Recorded training data on the L&D platform.
- Identified areas for improvement and aligned priorities effectively with executive preferences.
- Completed SHES/HR documents in required formats.
- Developed and maintained various registers such as Vendor Number and PTW Authorization.
- Processed travel expenses and reimbursements for executive team and senior management.
- Coordinated staff events, promoting team-building activities and boosting morale.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking.
- Ensured smooth daily operations by maintaining office equipment and troubleshooting issues.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- 03 years of analyst experience.
Senior Front Office Executive
K Raheja Corporations (Imperial Serviced Offices)
Hyderabad
1 2015 - 03.2022
- Managed agendas, travel arrangements, and appointments for upper management staff members.
- Booking VC, meeting rooms and board rooms for official conference through OTIIS software.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Responsible for client queries, feedbacks and payments collections
- Maintaining and filing of timely report for internal and external audit
- Working as per compliance of company
- Administrator for Access control system on floor
- Handling Cisco phone, setup and configuration whenever there is new sign up
- Handling Cisco board line for 100 plus clients in various stream
- Vendor management skills at par by procuring materials, Goods and services, equipment's etc.
- Preparing of agenda, logistics and itineraries as and when requirement flows through from clients
- Assisting logistics team in terms of cab bookings, event arrangements for internal employees and expats
- Understanding business requirement on floor by keeping track of budget, stock maintenance, forecasting and indenting need by maintaining Capex.
- IT SPOC - Setting up of VPN and V-LAN connections to clients
- Assisting business heads in power point presentations.
- Train clients on how they can manage their telephone moves via Servcorp Online.
- Responsible for Customer Service and Guest Relations
- Conducting and hosting events on virtual basis for employees and clients with due benefits as per company SOP's.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Front Office Executive/Proof Reader
Asia Book House Educational Publishers PVT LTD
Hyderabad
08.2013 - 12.2014
- Handling calls
- Managed agendas, travel arrangements, and appointments for 50 plus management staff members.
- Setting up question paper for all classes in all streams.
- Ensure CCE pattern is updated.
- Updating registers concerned to visitors and employees
- Taking care of employee punch in cards
- Arranging co-curricular activities for employees
- Air ticketing and hot bookings for employees
- Keep Up to date records of morning meetings and process all necessary requirements
- Taking care of emails daily
- Dealing with all corporate clients and their necessities
Front Office Executive
Excellence Data Research PVT LTD
Hyderabad
10.2010 - 11.2011
- Knowledge in event management
- Conducting sessions during orientation
- Air ticketing as per company norms for domestic and international
- Getting hotel accommodation national and international
- Scheduling meetings
- Taking care of employee queries
- Meeting vendors, interview candidates, suppliers
- Coordinating with housekeeping and admin team
- Maintaining records of housekeeping and tracking maintenance program for areas like pantry, cafeteria and parking
- Work on corporate discounts for staff
- Getting employees indulge extra activities conducted by organization.
Duty Manager
Mercure Hyderabad Abids (Accor Group of hotels)
Hyderabad
12.2009 - 10.2010
- Interacted with vendors for pre-opening hotel
- Handled team of 21.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Developed and implemented new procedures and policies to improve operational productivity
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment
- Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within local community
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Conducted routine inspections to check quality and compliance with established specifications
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
Senior Front Office Associate
Novotel Hyderabad International Convention Centre (Accor Group of hotels)
Hyderabad
11.2006 - 11.2009
- Handling front office operations
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships
- Greeted guests warmly upon arrival and provided seamless registration process, setting tone for enjoyable stay
- Trained new front office associates in hotel policies, software usage, and customer service best practices
- Attending precons conducted for group reservations
- Scheduled meeting requests.
- Attending meetings for accounting systems perfection
- Ensuring day to day work goes effectively and efficiently
- Maintaining logbooks
- Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings
- Taking check ins and check outs
- Setting up self-targets
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation
Reservations Executive
Leela Palace Kempinski (Bangalore)
Bengaluru
10.2005 - 10.2006
- Maintained up-to-date knowledge of hotel facilities, promotions, and local attractions to provide accurate information to guests.
- Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Conducted thorough analyses of room rates, occupancy trends, and competitor pricing to inform strategic decision making.
- Streamlined booking procedures for increased efficiency and improved guest experience.
- Participated in regular meetings with department supervisors to discuss performance metrics and identify areas of improvement.
- Collaborated with sales team to optimize revenue from group bookings and special events.
- Achieved revenue targets by upselling hotel amenities like dining experiences or spa treatments during booking process.
- Provided customers with information about availability and pricing.
- Assisted in development of customized packages for special occasions or promotional periods.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Handled reservations and answered questions from interested patrons for busy 250-room hotel.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Room Service Order Taker
The Oberoi (Mumbai)
Mumbai
12.2004 - 08.2005
- Taking food and Beverage order from guests staying in house
- Punching orders and raising kitchen order tickets
- Barking orders in back kitchen.
- Setting up tray for breakfast layout
- Maintaining logbooks
- Ensuring order has left counter in 06 minutes
- Ensuring order punched is set right on tray.
Education
BHMCT - Front Office, Housekeeping, F&B Service, F&B Kitch
Greenfields College of Hotel Management & Catering
Hyderabad 06.2002 - 05.2005
Skills
MS Outlook, Word, PowerPoint, Excel
Event and team Management
Client Management
Administration and Vendor management
Software
Personal Information
- Husband's Name: B K Raghavendra
- Date of Birth: 12/04/1985
- Gender: Female
- Marital Status: Married
- Nativity : Kerala
Languages
English
Hindi
Telugu
Malayalam
Tamil
Trainings underwent
- Vocational training for a month in hotel Taj Residency.
- Industrial Training for 04 months in Fortune Katriya hotel by Welcome group.
- Have done interpersonal skills training
- Trained for the "Train The Trainer" program (TTT corporate training)
- Trained for Resa Vision (corporate training)
- Team building
- Communication Skills
- Body language development skills
- Leadership development program (corporate training)
- TARS online distribution system (corporate training)
- Standard phraseologies
- Practical and technical skills
Trainings conducted
- Leadership development program in modules with PowerPoint presentation.
- Inter departmental trainings.
- On board for the fresher's.
- Policies and procedures, norms of the company.
- Effective communication skills.
- Team building.
- Technical.
Interests
Interested in creativity and and innovation
Gardening, painting, cooking, baking and dancing
In my free time, I enjoy a variety of hobbies that keep me engaged and fulfilled. Gardening allows me to cultivate plants while exploring sustainable practices. Painting is another passion of mine, where I create landscapes and experiment with different artistic techniques. I also find joy in cooking and baking, constantly trying new recipes and perfecting homemade pastries. Lastly, dancing is a fun way for me to stay active and express myself through various dance styles. These hobbies not only bring me joy but also provide creative outlets and opportunities for personal growth.
Timeline
HR and SHES Executive Administrator
Minova
03.2022 - Current
Front Office Executive/Proof Reader
Asia Book House Educational Publishers PVT LTD
08.2013 - 12.2014
Front Office Executive
Excellence Data Research PVT LTD
10.2010 - 11.2011
Duty Manager
Mercure Hyderabad Abids (Accor Group of hotels)
12.2009 - 10.2010
Senior Front Office Associate
Novotel Hyderabad International Convention Centre (Accor Group of hotels)
11.2006 - 11.2009
Reservations Executive
Leela Palace Kempinski (Bangalore)
10.2005 - 10.2006
Room Service Order Taker
The Oberoi (Mumbai)
12.2004 - 08.2005
BHMCT - Front Office, Housekeeping, F&B Service, F&B Kitch
Greenfields College of Hotel Management & Catering
06.2002 - 05.2005
Senior Front Office Executive
K Raheja Corporations (Imperial Serviced Offices)
1 2015 - 03.2022
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