Manasa Korivi

· Worked in projects like Insurance Grid Project, and worked with RPA and the Technical Appeals team.

· In Insurance Grid provide data required for the appeal creation through research process, so the data is used by the Users.

· Worked in the Technical Appeals team, doing account reviews and appeal creation.

· Collaborated with Insurance Grid and Appeals teams to develop appeal templates which can be used by users for appeal creation.

· Assess and process claims efficiently while maintaining compliance with company policies and regulations.

· Served as a strategic liaison between Operations and RPA teams, orchestrating the identification and implementation of automation opportunities using advanced RPA technologies

· Conducted comprehensive time and motion studies across multiple departments to evaluate and enhance the effectiveness of current automations, while refining platform navigation and augmenting user proficiency.

· Meticulously documenting minutes of meetings (MOMs), and leveraging Smartsheet to monitor and report on project milestones and inter-departmental progress.

• Monitored and improved clinical quality indicators (e.g., infection rates, readmissions).
• Conducted RCA for incidents and ensured effective implementation of CAPA.
• Facilitated staff training programs to enhance compliance with JCI/NABH standards.
• Performed internal audits to identify service gaps and recommend process improvements.
• Communicated findings and KPIs to leadership and clinical teams to support strategic planning.

· Daily quality control checks of laboratory equipment and to report if any issue.

· Ensuring all lab technicians adhere to protocols.

· Preparing a monthly revenue report for the lab. Ensure proper documentation.

· Ensured there is a decrease in TAT.

· Coordinated Covid vaccination drive

· Emergency department TAT analyzation.

· Worked as ER coordinator

• Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
• Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
• Educated patients on proper oral hygiene practices, leading to improved overall oral health.