Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic

Manasa LavaKumar

Bangalore, Manasa

Summary

Dynamic HR Analyst with proven expertise in Workday and ServiceNow, successfully transitioned case management processes at Accenture India. Recognized for exceptional team collaboration and policy review, enhancing compliance and operational efficiency. Adept at managing leave of absence strategies, driving process improvements, and fostering productive employee relations. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HR Analyst

Accenture India Pvt LTD
bengaluru
09.2017 - 11.2023
  • Successfully transitioned case management from manual operations to ServiceNow for Leave of Absence.
  • Managed service transition through effective decision-making and data tracking.
  • Reviewed organizational policies and practices for North America employees.
  • Acted as arbitrator among HRSS, payroll, HR partner, and benefits teams.
  • Ensured accuracy of associates' Workday profiles; initiated integration with legacy systems for discrepancies.
  • Identified and updated duplicate SSN and SIN records to maintain compliance.
  • Approved compensation changes and work permit extensions in ServiceNow and Workday.
  • Processed new hire start date corrections and managed I-9 documentation for North America.

Service Delivery Associate

UNISYS GLOBAL PVT LTD
01.2015 - 10.2016
  • Analyzed and derived SLAs and KPIs for clients based on contract specifications.
  • Designed essential documents including Statement of Work and Needs Assessment.
  • Collaborated with clients to develop database reports as per agreements.
  • Facilitated communication between clients and reporting team to clarify requirements.
  • Managed client follow-ups through transition phase, ensuring all necessary documentation was updated.
  • Oversaw account handling until project transitioned to steady state with all changes implemented.

Customer Support Representative

Hewlett Packard PVT LTD
01.2012 - 08.2015
  • Facilitated end-to-end monitoring of ESSN, tracking cases logged for SPR, AU, NZ, MEMA, and India.
  • Collaborated with Logistics Team to ensure timely delivery of parts, preventing customer dissatisfaction.
  • Enhanced performance of Servers, Storage, and Network environments while minimizing escalations.
  • Ensured availability of customer self-repair parts at sites to reduce dead-on-arrival incidents.
  • Maintained and presented ORC data, including Total Customer Experience Score and Net Promoter Score to stakeholders.
  • Initiated forums for Root Cause Analysis of service-impacting issues, ensuring timely resolution actions.

Education

BA - Hindi

MHPPB Mysore Hindi Prachar Parishad
Mysore, KA
2013

Diploma GRCIBM KSEEB -

GRCIBM
Bengaluru
2012

Skills

  • Workday and SAP (HR)
  • Leave of absence
  • Workday management
  • Policy review
  • Team collaboration
  • Process improvement
  • Recruitment strategies
  • ServiceNow and HRSD
  • ID dashboard management
  • Siebel expertise
  • Microsoft Office proficiency
  • Client management skills

Certification

  • Achieved HIPAA certification to ensure compliance with healthcare regulations.
  • Trained on FMLA and ADA to support employee rights and accommodations.
  • Gained expertise in US federal leave policies for effective HR management.
  • Completed training in MS Office Suite to enhance administrative efficiency.
  • Participated in cross-cultural sensitivity training to improve workplace inclusivity.
  • Developed negotiation skills to foster productive employee relations.
  • Managed HR strategies to align workforce goals with organizational objectives.
  • Recognized by HP as best performer for exceptional dedication and contributions.

Accomplishments

• Awarded by HP FY 2012 – 2013, 2013 - 2014, 2014 - 2015 The best performer for the dedicated and hard work and the Top performer for Mentoring and complete Customer satisfaction.

• Appreciated as Customer Experience Cham (CEC) – September 2012.

• Appreciated as Customer Ownership Cham (COE) – November 2013.

• Accenture - Core Value Champion for the year 2017/2018/2019.

Timeline

HR Analyst

Accenture India Pvt LTD
09.2017 - 11.2023

Service Delivery Associate

UNISYS GLOBAL PVT LTD
01.2015 - 10.2016

Customer Support Representative

Hewlett Packard PVT LTD
01.2012 - 08.2015

BA - Hindi

MHPPB Mysore Hindi Prachar Parishad

Diploma GRCIBM KSEEB -

GRCIBM
Manasa LavaKumar