Manasa Malepati

Project: Dealer Management System

• Led and mentored a 7-member team in the design and development of a SaaS-based Dealer Management System (DMS), enhancing dealership efficiency by 30%.
• Developed data-driven, user-friendly dashboards for real-time performance visualization and monitoring, empowering informed decision-making.
• Analyzed customer requirements and collaborated closely with QA and technical teams, resulting in a 45% improvement in compliance.
• Maintained continuous engagement with customers, driving high product adoption and retention through strategic leadership and proactive support.
• Ensured robust quality assurance by partnering with engineering, QA, and design teams, achieving a 45% increase in compliance rates.

Project: Warehouse Management

• Devised a long-term strategy and defined product roadmaps for the Warehouse Management System, achieving product vision and a 30% increase in impact.
• Conceptualized and delivered an innovative Warehouse Management solution, leading a 5-member team to ensure 95% on-time feature delivery.
• Led cross-functional teams to manage requirements and scope, ensuring successful product launches within the supply chain sector.
• Built alignment with stakeholders, senior management, and partners, incorporating key insights to refine Warehouse Management strategies.
• Proactively resolved client issues, reducing customer queries by 40% through adherence to Service Level Agreements (SLAs) and strategic support.

Project:Quality Management System

• Conducted 20+ targeted product demonstrations that secured customer buy-in and facilitated successful onboarding for the QMS platform.
• Collected and analyzed customer feedback, identifying 100+ improvement opportunities and implementing corrective actions with a 90% success rate, resulting in enhanced product performance.
• Optimized processes, achieving a 15% reduction in quality-related incidents and boosting operational efficiency.
• Fostered strong client relationships, driving customer satisfaction and retention through ongoing support and effective team collaboration.