Manasa Prakash
Associate Manager | Accenture Solutions Pvt Ltd | 10 Years Of Experience | Python, AI & ML
Bengaluru
Summary
Associate Manager with 10 years of experience in software development, data analytics, and AI/ML. Proficient in Python, Power BI, Tableau, and Generative AI technologies. Successfully led cross-functional teams, achieving 98% SLA compliance and delivering data-driven insights. Passionate about leveraging AI/ML to drive innovation and organizational growth.
Overview
10
10
years of professional experience
2
2
Certificates
4
4
years of post-secondary education
Skills
Python, Java, SQL, Sybase
Work History
Associate Manager
Accenture Solutions Pvt.Ltd
06.2024 - Current
- Proficient in Python, Power BI, Tableau, and SQL with expertise in DevOps methodologies and Agile practices.
- Worked extensively with tools such as Power BI and Tableau to visualize data insights, aiding in client reporting and strategy development.
- Designed and deployed 5+ interactive Power BI dashboards analyzing telecom churn, sales trends, and credit card transaction patterns, improving decision-making efficiency by 20%.
- Demonstrated expertise in performing exploratory data analysis (EDA) and hypothesis testing to uncover insights and validate data-driven assumptions.
- Created dashboards to monitor incident trends, resolution times, and SLA compliance for actionable insights.
- Time series analysis and machine learning models to predict probability of incident based on historical trends.
- Pursuing certifications in AI, ML, Deep Learning, and Generative AI to expand expertise in predictive modelling and advanced analytics.
- Created question answering chatbot which takes text/ document as input and uses LLM models to answer for user questions.
Application Development Specialist
Accenture Solutions Pvt.Ltd
12.2021 - 06.2024
- Assumed key roles as Incident Manager and Problem Manager, overseeing critical issue resolution and root cause analysis to ensure system stability and operational efficiency.
- Designed and developed data-driven solutions for incident resolution, reducing response time by 25% and achieving 98% SLA compliance.
- Collaborated with cross-functional teams to extract, transform, and analyze data, enabling data-backed decision-making across order processing and network activation systems.
- Conducted predictive analysis on incident trends to proactively mitigate risks, minimizing downtime and ensuring system resilience.
- Led knowledge-sharing sessions and mentored team members in data automation, improving their technical skill sets and fostering innovation.
Application Development Senior Analyst
Accenture Solutions Pvt.Ltd
12.2018 - 12.2021
- Experienced developer in Java development and production support within Telecom sector.
- Proficient in Java, Spring boot and SQL with expertise in DevOps methodologies and Agile practices.
- Automated data pre-processing and deployment workflows, cutting manual effort by 30% and improving operational efficiency.
- Collaborated with cross-functional teams to develop high-quality software solutions, leading to increased client satisfaction.
- Applied DevOps practices to better integrate disparate efforts within multi-team projects.
Application Development Analyst
Accenture Solutions Pvt.Ltd
05.2016 - 12.2018
- Leveraged Agile methodologies for efficient project management, meeting critical deadlines while maintaining flexibility for evolving requirements.
- Enhanced application functionality by identifying 30 areas for improvement and implementing modifications.
- Reduced application errors by conducting thorough testing procedures and promptly addressing issues.
Application Development Associate
Accenture Solutions Pvt.Ltd
05.2015 - 05.2016
- Analyzed end-user requirements to create tailored solutions meeting specific business needs.
- Provided exceptional customer support by addressing inquiries promptly and resolving approximately 50 issues efficiently.
- Continuously updated professional knowledge through research, attending workshops, conferences, and training sessions that contributed to excellent work outcomes.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Visvesvaraya Technological University (VTU)
Belgaum, India 08.2010 - 06.2014
Certification
AWS Solution Architect: Demonstrated expertise in cloud architecture and solutions.
Timeline
Associate Manager
Accenture Solutions Pvt.Ltd
06.2024 - Current
IBM Data Science (AL, ML, Deep Learning): Comprehensive training in AI, ML, and Deep Learning models.
01-2024
AWS Solution Architect: Demonstrated expertise in cloud architecture and solutions.
05-2023
Application Development Specialist
Accenture Solutions Pvt.Ltd
12.2021 - 06.2024
Application Development Senior Analyst
Accenture Solutions Pvt.Ltd
12.2018 - 12.2021
Application Development Analyst
Accenture Solutions Pvt.Ltd
05.2016 - 12.2018
Application Development Associate
Accenture Solutions Pvt.Ltd
05.2015 - 05.2016
Bachelor of Engineering - Electronics And Communications Engineering
Visvesvaraya Technological University (VTU)
08.2010 - 06.2014
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