Manasa Shetty
Associate
Bengaluru
Summary
Dynamic professional with a proven track record at Concentrix, excelling in customer service and problem resolution. Adept at analyzing data trends to drive strategic decisions and enhance operational efficiency. Recognized for fostering teamwork and collaboration while maintaining a keen attention to detail in high-pressure environments.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Claims Processing Analyst
Careloon Global Solutions
07.2023 - 10.2026
- Client Management: Works with external clients to ensure meeting standards and complying with enhancing processes as per SLA requirements.
- Project Management: Meeting revenue goals, succession planning, work with the team members to meet their assigned goals.
- Planning and projecting to achieve revenue goals on Monthly basis.
- Project Management: Meeting revenue goals, succession planning, working with team members to meet their assigned goals.
- Identified and implemented value-additions and process improvements to enhance operational efficiency.
- Attending client calls, Team meetings, process escalations and providing effective solutions.
- Planning and projecting to achieve revenue goals on a monthly basis.
- Developed comprehensive reports to communicate findings and recommendations to stakeholders.
- Process metrics review with senior management and Team leads.
- Communicate all process updates with Team lead and seniors and keeping record of the changes in process
Sr. Representative, Operations (Advisor II)
Concentrix
03.2022 - 07.2023
- Managed customer queries and complaints, processed orders and modifications in merchants' accounts, and escalated complaints across multiple communication channels.
- Ensure all customers/merchants are greeted promptly and in a professional manner.
- Understand and keep abreast of all federal, state and local regulations that affect operations.
- Provided directions to sales and finance departments on necessary parts and products.
- Resolve any customer and employee complaints and report them to management if necessary.
Senior Transaction Processing Officer (TPO)
Mphasis
09.2018 - 12.2021
- Worked on life cycle of Insurance end to end process belongs to Property & Casualty.
- Process new insurance policies, verifications, modifications to existing policies. Obtain information from Underwriter to verify the accuracy and completeness of information, applications and related documents.
- Onshore team sending work with via Outlook and CBW. Getting client details through outlook application in the form of PDF documents.
- Working on Acturis application to converting those details into Quotations and new business, Renewals, MTA, and Lapse & Cancellation.
- Working on CITRIX applications to creating the Account story in Excel based Work Sheets.
- We will communicate with U/W through Email and business Skype.
- Calculated client claims and sent reminders to workflow, ensuring timely processing of claims.
- Processing as per underwriter’s requirements in Main frame application like Mid Term Adjustments (Change of Address, Change of Names of the clients and premiums of the policy). I was handling Seven LOB’s (material damage, business interruption, Property owner liabilities, employees liabilities, Public Liability, legal expenses, Fleet)
- After all the process sending those spreadsheets to an Underwriter to review
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround time.
- Mentored junior staff on compliance protocols and best practices in document handling.
- Implemented process improvements that increased accuracy in data entry tasks by 15%.
Education
Banchelore of Commerce - Accounts
Dr. A. V Baliga College, Kumta, Karnataka
Kumta, India 04.2001 -
Pre-University - Accounts
Dr. A. V Baliga College, Kumta, Karnataka
Kumta, India 04.2001 -
Secondary School Leaving Certificate -
Janata Vidyalaya Kadatoka
Honavar, India 04.2001 -
Skills
Data analysis
Process optimization
Strategic decision-making
Issue resolution
Customer service
Client engagement
Attention to detail
Time management
Teamwork and collaboration
Computer skills
Professional demeanor
Analytical thinking
Timeline
Claims Processing Analyst
Careloon Global Solutions
07.2023 - 10.2026
Sr. Representative, Operations (Advisor II)
Concentrix
03.2022 - 07.2023
Senior Transaction Processing Officer (TPO)
Mphasis
09.2018 - 12.2021
Banchelore of Commerce - Accounts
Dr. A. V Baliga College, Kumta, Karnataka
04.2001 -
Pre-University - Accounts
Dr. A. V Baliga College, Kumta, Karnataka
04.2001 -
Secondary School Leaving Certificate -
Janata Vidyalaya Kadatoka
04.2001 -